Residence Manager

Overview

Villa Manager / Private Residence Manager

Key Responsibilities

• Oversee the daily operations of the villa, ensuring high standards of cleanliness, presentation, service, and readiness at all times.
• Supervise and coordinate household staff, including housekeeping, kitchen, service, maintenance, gardening, drivers, and external support teams.
• Manage staff schedules, duties, leave planning, grooming standards, service discipline, and day-to-day performance.
• Ensure all maintenance, repairs, preventive checks, and vendor visits are coordinated efficiently.
• Liaise with suppliers, contractors, service providers, and household vendors to ensure quality and timely delivery.
• Manage household inventory, groceries, supplies, uniforms, linen, equipment, and other villa requirements.
• Support family requirements, guest visits, VIP hospitality, private gatherings, and day-to-day service requests.
• Maintain confidentiality and discretion in all matters relating to the Principal, family, guests, and household operations.
• Keep basic records of expenses, inventory, vendor visits, maintenance schedules, staff attendance, and household requirements.
• Anticipate household needs and ensure the villa runs smoothly without disruption.

Requirements

• Prior experience in hospitality, luxury service, private residences, serviced apartments, or VIP guest-facing environments.
• Malayalam speaking ability preferred.
• Prior experience as a Villa Manager, House Manager, Guest Relations Manager, Butler Supervisor, Housekeeping Supervisor, Front Office Supervisor, or similar hospitality/private household role.
• Strong understanding of luxury service standards, cleanliness, presentation, and guest experience.
• Ability to manage household staff and coordinate multiple daily operational requirements.
• Excellent communication, grooming, organisational, and problem-solving skills.
• High level of discretion, reliability, maturity, and confidentiality.
• Flexible approach to working hours based on the needs of the household.
• Fluency in English required; Hindi and/or Malayalam would be an advantage.

Ideal Profile