Reservations Agent
Role Overview
The position affects guest satisfaction and the impression of the hotel's service, with potential impact on repeat business and reputation.
Key Skills for This Role
Full Job Posting
Job objective
The position affects guest satisfaction and the impression of the hotel's service, with potential impact on repeat business and reputation.
Reservations duties
- Answer incoming reservation calls and check room availability and room position availability.
- Enter FIT reservations into the computer; modify or cancel bookings and confirm waitlists or reply to reservation enquiries.
- Sort and file correspondence, maintain document files, and use email for necessary correspondence.
- Upsell rooms and handle vouchers, advance payments and third-party reservation payments.
- Respond to guest reservation queries and download and print LHW, U tell, GDS and website bookings.
- Follow establishment booking policies and the reservations process according to Genesis standards.
- Maintain the hotel's personal grooming and clean, well-ironed uniform standards.
Work experience and languages
- At least one year of work experience in reservations.
- English and Arabic are listed as languages needed for the position.
Behavioural competencies
- The posting lists effective communication, resilience, accountability, teamwork, judgment and analysis, and learning agility.
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