Reservation Agent
Role Overview
Handles room reservations and inquiries about rates, packages, and promotions under the general supervision of the Front Office & Revenue Manager.
Work is performed in accordance with company or brand requirements and service principles.
Key Skills for This Role
Full Job Posting
Role overview
Handles room reservations and inquiries about rates, packages, and promotions under the general supervision of the Front Office & Revenue Manager.
Work is performed in accordance with company or brand requirements and service principles.
Responsibilities
- Handle incoming reservations by telephone, telefax, email, and internet, and enter them into the computer system.
- Process reservation amendments and cancellations.
- Know room types, locations, layouts, selling status, rates, and package benefits.
- Apply the hotel's credit policy and code each reservation appropriately.
- Create and maintain reservation records by arrival date and alphabetical listing.
- Respond to fax and email inquiries and reservations as they arrive.
- Sell the best-rated room to meet guest needs and maximize rates.
- Use computer system functions according to established procedures and standards.
Experience
- One year of reservation experience preferred.
- One year of Prologic System experience preferred.
Compensation
- Pay is AED 1,800 per month.
Employment type
- The job is full-time.
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