Rent and Service Charge Manager

Key Duties

• Lead, develop and motivate the Service Charge and Rent team, ensuring high performance, effective workload management and excellent customer service.
• Oversee the delivery of annual rent reviews and service charge cycles, ensuring compliance with legislation, regulation and internal controls.
• Manage relationships with managing agents and key stakeholders, challenging costs and driving value for money on behalf of residents.
• Ensure robust governance, quality assurance and compliance across all rent and service charge activities, escalating risks where appropriate.
• Drive continuous improvement by enhancing processes, controls, reporting and customer communications across the service
• About you
• Proven experience managing service charge, rent setting, housing finance or leasehold management services within a housing or property environment.
• Experience leading and developing teams, including performance management, coaching and workload planning.
• Strong understanding of the Rent Standard, Shared Ownership, leasehold requirements and service charge legislation.
• Excellent analytical and financial skills, with the ability to interpret complex data and identify risks and opportunities.
• Strong communication and stakeholder management skills, with the confidence to challenge constructively and influence positive outcomes.
• CIH Level 4 or above is preferred
• We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.
• Culture and benefits:
• At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.
• To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes
• We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
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