IT Service Desk Engineer

Duties include

• Triaging and responding to helpdesk queries as part of an ITIL L1 service management model
• Managing the assets stock levels
• Assisting with license management
• Liaising with users to resolve requests in line with given SLAs
• Staying up to date on the latest technologies within the tech stack
• Monitoring usage, capacity and security
• Proactively document technical changes and processes
• Suggesting improvements with a view to enhance the experience of the users
• The successful candidate will have skills and hands on experience in the following:
• Experience of hands on IT support including desk side/workstation management
• Office 365 – Word, Excel, PowerPoint, SharePoint, One Drive, Outlook/Teams
• MS Exchange, MS Azure, MS InTune, MS Entra desirable
• Active Directory
• Comfortable with general IT Lenovo support
• Managing user permissions within the above technologies
• Awareness of software delivery lifecycle (ITIL ITSM)
• MS Dynamics, MS Omnichannel and Jira ticket management experience is advantageous
• We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
• At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.
• To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes
• We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
• IND1