Relationship Manager - Priority Banking

About This Role

Job Purpose:

To build, grow and manage a portfolio of affluent customers with personalized service, develop close relationships, present required products, achieve maximum profitable contribution and retain customer’s loyalty/business.

Duties and Responsibilities:

1. Build, grow and manage the segment portfolio. Responsible for enhancing CBI First sales and promoting cross selling of bank products to existing and potential priority customers.
2. Understand customer needs, identify financial and non-financial requirements by conducting financial need analysis (Client Profiling)
3. Responsible for conducting customer portfolio reviewsand financial checksfor each clientas per agreed timelines
4. Achieve revenue goals, sales and portfolio growthtargets across a range of products and services (Investments, Term Deposits, CASA balances, Mortgages, Credit Cards, Bancassurance, etc.
5. Ensure delivery of customer promise and practice brand.
6. Optimize thepotential value of the priority base through the delivery of wealth management products and services
7. Safeguard the bank frompotential loss.
8. Minimize customer attrition by providing quality service.
9. Responsible to drive to success allcustomer experiential-related micro events held within the area/canters.
10. Achieve targetcustomer satisfaction scores
11. Provide “OneStop” Banking Service to the customers of CBI ensuring timely and efficient execution of customers’ requests.
12. Resolve clientqueries without further escalation
13. Perform anyother duties or responsibilities thatare consistent withthe role as assigned by management.
14. Deploy varietyof business acquisition activities and relationship deepening techniques
15. Manage and resolve Customer Complaints proactively and in a timely manner
16. Collaborate with internal and external specialists and support team to ensure provision of superior and tailored wealth management solutions to clients
17. Perform KYC checks and exercise due diligence to identify and report unusual or irregular account activity, corruption, money laundering suspicion, fraud cases so as to protect the interest of the Bank and customers
18. Ensure compliance with Bank-wide Compliance policies and procedures, Audit worthiness and Central Bank requirements
19. Uphold the highest levelof personal integrity and work ethics
20. Maintain professional competencies through Certification and ongoing trainings
21. Support and participate in bank marketing activities and customer events, seminars and promotions
22. Work withBranch Managers as well as segment head to achieve business objectives
23. Responsible for all relationships within his/her portfolio including but not limited to the money laundering, financing of terrorism and sanctions risks associated with each customer.
24. Always actsin the bestinterest of CBI to highlight any concerns relatedto a customer’s personal and / or financial behaviours and activities.
25. Responsible for ensuring that all actions required by Internal / External Audit are completed in a timelymanner; and whereany actions arepassed their agreeddue date, these should have explicit and minuted approvals from the CEO.
26. Takes ownership of exiting and / or restricting business relationships with existing, new clients or categories of clients where required, to avoid additional risk within ownportfolio and across Segment books in general.
27. Completes any actions required in relation to External Compliance; CBUAE and / or Compliance requests / interactions in line with the agreed timelines.
28. Manages any actions and requests received by Internal compliance, in adherence to SOP, Policy, DOA, Corporate Governance and Brand guidelines against all agreedtimeframes. In cases managed outside of the deadline, validation of all resolutions must be sought by the Head of Centralized Controls & Governance.
29. Responsible for ensuring the quality of the client and all documentation through the Onboarding stages, to ensure minimal accounts are exited within the first 6 months.

Education:

• Bachelor’s degree or master's degree in any discipline.

Professional / Technical Qualifications / Diplomas:

• Banking Diploma or relevant financial services certification.

Experience:

• Minimum of 5 years of progressive experience within Retail & Priority Banking, with a strong focus on relationship management, client acquisition, and sales performance.

Other Skills Required for the Job:

• Ability to identify client needs and cross-sell banking products.
• Solid understanding of the UAE market and customer demographics, including local regulatory and cultural considerations.
• Excellent networking and stakeholder management skills, with the ability to collaborate effectively with internal partners and external clients.
• Strong communication, presentation, and negotiation skills, with the ability to influence and build long-term client relationships.
• Results driven, managing multiple priorities to achieve demanding targets.