Regional Operations Superintendent, North America
Role Overview
The internal title is Manager, Regional Operations - North America; the role reports to the Director of Operations.
Accountable for safe, reliable, and efficient operations across North America, leading geological core-scanning work at client mine sites in Canada and the United States.
Oversees scanning from equipment deployment and site setup through daily execution and data quality at permanent facilities and remote or client-managed locations.
Leads a dispersed workforce of employees and contractors, with remote day-to-day leadership and periodic site visits and travel.
This is a build-and-operate role; processes, training systems, metrics, and organizational interfaces are still maturing.
Key Skills for This Role
Full Job Posting
Role overview
The internal title is Manager, Regional Operations - North America; the role reports to the Director of Operations.
Accountable for safe, reliable, and efficient operations across North America, leading geological core-scanning work at client mine sites in Canada and the United States.
Oversees scanning from equipment deployment and site setup through daily execution and data quality at permanent facilities and remote or client-managed locations.
Leads a dispersed workforce of employees and contractors, with remote day-to-day leadership and periodic site visits and travel.
This is a build-and-operate role; processes, training systems, metrics, and organizational interfaces are still maturing.
Responsibilities
- Lead operators, supervisors, regional support personnel, employees, and contract crews across Canada and the United States.
- Set expectations, coach, provide feedback, and run performance reviews.
- Own hiring, onboarding, on-the-job training, competency progression through structured certification, succession planning, and retention.
- Own daily scanning operations, uptime, throughput, and field quality across assigned sites.
- Lead safety in the field and ensure compliance with safety standards, work instructions, SOPs, operational readiness, and applicable jurisdictional requirements.
- Resolve operational risks affecting delivery, productivity, or customer commitments, coordinating technical support across regional and Canadian-based resources.
- Support commissioning, mobilization, and stabilization of new projects and scanner deployments.
- Manage regional KPIs for throughput, utilization, downtime, cost, and service quality; report performance, risks, and improvement priorities to senior leadership.
- Partner with Project Managers to meet customer commitments, turnaround times, and project outcomes; serve as an operational contact for mining customers in Canada and the United States.
- Coordinate Regional Operations, Project Management, and Fleet Performance to align customer delivery, people leadership, and equipment reliability.
- Support regional financial results through labour efficiency, cost control, resource planning, and capacity optimization.
- Identify customer expansion opportunities and support business development.
What the employer is looking for
- Experience running field work on both sides of the Canada-United States border.
- Ability to lead a dispersed mix of employees and contractors remotely, with clear expectations, coaching, and accountability.
- Ability to build systems and processes while operating in a developing organization.
- Uses KPIs, structured reviews, and root-cause problem solving to improve work and accountability.
- Treats safety as a line responsibility and integrates it with reliability, quality, and delivery.
- Builds capability in early-career operators and supervisors rather than becoming the permanent troubleshooter.
- Works effectively across project management, fleet performance, engineering, and health and safety interfaces.
- Credibility with mine-site and customer leadership.
Work environment
- Operations take place at permanent facilities and remote or client-managed mine sites.
- Day-to-day leadership is largely remote, with periodic site visits and travel.
Operating context
The core service is high-resolution scanning of geological drill core using purpose-built scanners.
Processes, training systems, metrics, and organizational interfaces are maturing; regional practices may become global standards.
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