Regional Operations Manager
Key Skills for This Role
Full Job Posting
Now Hiring: Regional Operations Manager – Rental Services
(Operations Leadership | Equipment Rental | Multi-Branch Management)
Mustang Cat Rentals is a leading equipment rental provider serving the Houston and Beaumont metro areas, operating a diversified fleet across 16 branches.
We support construction, industrial, infrastructure, and energy customers with a strong focus on safety, uptime, utilization, and operational excellence.
As we continue to scale, we are seeking a Regional Operations Manager to drive consistent execution, improve performance, and lead high-performing teams across our rental network.
What You’ll Do
As Regional Operations Manager, you will lead operations across a defined group of branches, ensuring consistent execution, strong financial performance, and an exceptional customer experience.
Key Responsibilities: Own operational performance across assigned rental branches Drive labor productivity metrics (Revenue/FTE, Gross Margin/FTE) and staffing alignment Ensure equipment availability, delivery responsiveness, and service levels meet expectations Lead, coach, and develop Branch Managers and operations teams Partner with Sales, Service, and Central Operations to align execution and drive growth Analyze operational data (utilization, downtime, productivity) to drive decision-making Enforce and continuously improve standard operating procedures and workflows Resolve escalated operational and customer issues Promote and reinforce company tools, processes, and values across the region
Own operational performance across assigned rental branches
Drive labor productivity metrics (Revenue/FTE, Gross Margin/FTE) and staffing alignment
Ensure equipment availability, delivery responsiveness, and service levels meet expectations
Lead, coach, and develop Branch Managers and operations teams
Partner with Sales, Service, and Central Operations to align execution and drive growth
Analyze operational data (utilization, downtime, productivity) to drive decision-making
Enforce and continuously improve standard operating procedures and workflows
Resolve escalated operational and customer issues
Promote and reinforce company tools, processes, and values across the region
What Success Looks Like
Improved fleet utilization and branch-level profitability
Consistent operational execution across all locations
Strong labor productivity and cost control
High employee engagement and leadership bench strength
Exceptional customer experience and responsiveness
Required Qualifications
- Bachelor’s degree in Business, Operations Management, or related field
- 7+ years of experience in equipment rental, construction services, or industrial operations
- Proven leadership experience managing multiple locations or teams
- Strong financial acumen, including EBITDA and operational performance metrics
- Ability to implement process discipline and standard work
- Strong communication, leadership, and problem-solving skills
- Proficiency in Microsoft Office and rental management systems
Preferred Qualifications
- Experience in high-OEC or specialty rental environments
- Lean, Six Sigma, or operational excellence training
- Background in heavy equipment or Caterpillar dealership operations
- This role is critical to ensuring Mustang Cat Rentals continues to scale with disciplined operations, strong financial performance, and a best-in-class customer experience across every branch.
- Check out the Mustang Cat Anthem to see our mission in action! Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today! Mustang Cat is an Equal Opportunity Employer.
About Mustang Cat
Family-owned Caterpillar dealership serving Southeast Texas with construction equipment, rentals, power systems, parts, and service.
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