Product Support Sales Representative
Key Skills for This Role
Full Job Posting
Outside Sales | Heavy Equipment | Parts & Service Sales
Mustang Cat is seeking a driven and customer-focused Product Support Sales Representative (PSSR) to grow parts and service sales within an assigned territory. This role is ideal for a motivated sales professional with strong mechanical aptitude who enjoys building relationships, identifying customer needs, and delivering value-driven solutions.
If you thrive in a fast-paced, field-based sales environment and want to represent an industry leader, we want to hear from you.
What You’ll Do as a PSSR
As a Product Support Sales Representative, you will be responsible for driving parts and service revenue while building long-term customer relationships.
Key Responsibilities
- Develop new business and establish new customer accounts
- Manage and grow existing accounts through consistent follow-up and relationship building
- Perform equipment inspections and recommend service and repair solutions
- Promote and sell parts and service offerings to maximize customer uptime
- Generate quotes, proposals, and follow through to close sales opportunities
- Meet or exceed assigned sales goals and performance metrics
- Maintain strong customer satisfaction through responsiveness and service excellence
- Stay current on product knowledge and participate in ongoing professional development
- Utilize CRM tools to track customer interactions, opportunities, and pipeline activity
Required Qualifications
- 5+ years of experience in heavy equipment parts and service
- Previous outside sales experience
- Strong mechanical aptitude and ability to assess equipment needs
- Excellent customer service and relationship-building skills
- Strong communication and negotiation skills
- Proficiency in Microsoft Office and general computer systems
- Self-motivated with the ability to work independently in a territory
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, or a mechanical/technical field (or equivalent work experience)
- Bilingual (English/Spanish) is strongly preferred
What Success Looks Like
Consistently achieving or exceeding sales targets
Building long-term, trusted customer relationships
Identifying service opportunities that increase equipment uptime
Representing Mustang Cat as a professional and trusted partner in the field
Check out the Mustang Cat Anthem to see our mission in action! Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today! Mustang Cat is an Equal Opportunity Employer.
About Mustang Cat
Family-owned Caterpillar dealership serving Southeast Texas with construction equipment, rentals, power systems, parts, and service.
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