Receptionist
Role Overview
Receptionist at Fraser Suites Riyadh, providing service to guests from arrival and check-in through check-out.
Key Skills for This Role
Full Job Posting
Role overview
Receptionist at Fraser Suites Riyadh, providing service to guests from arrival and check-in through check-out.
Guest service and front desk duties
- Be conversant with hotel facilities and services; answer questions about facilities and local tourist interests.
- Process check-ins and check-outs according to hotel policies and procedures; accurately complete guest registration forms.
- Handle reservation enquiries by phone, email, and other channels courteously and promptly.
- Act on flags, special requests, and complaints; assist guests with matters relating to their stay.
- Track daily arrivals, accommodation requirements, special needs, and expected departures.
- Follow up on VIP reservations; arrange VIP amenities and requested services.
- Prepare pre-registration records for VIPs, extended stays, and repeat guests.
- Account for the cash float issued and maintain confidentiality of guest personal information.
What the employer is looking for
- Proven experience in a similar role and in a hotel reception environment.
- Excellent communication skills; enthusiasm for customer experience; a hands-on attitude and attention to detail.
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