Receptionist
Role Overview
Receptionist role at Fraser Suites Riyadh, supporting guest service from arrival and check-in through check-out.
Key Skills for This Role
Full Job Posting
About the role
Receptionist role at Fraser Suites Riyadh, supporting guest service from arrival and check-in through check-out.
What you'll be doing
- Be conversant with hotel facilities and services.
- Process check-in and check-out according to hotel policies and procedures.
- Complete guest registration forms accurately and handle reservation enquiries by phone and email.
- Act on flags and special requests and stay informed about arrivals, accommodation needs, special needs and expected departures.
- Follow up on VIP reservations and issue VIP amenities and requested services; prepare pre-registration records for VIPs, extended stays and repeat guests.
- Answer questions about hotel facilities and local tourist attractions; assist guests with matters relating to their stay.
- Account for the issued cash float and keep guest personal information confidential.
- Act on guest complaints.
What we're looking for
- Proven experience in a similar role and in a hotel reception environment.
- Excellent communication skills, a hands-on attitude and attention to detail.
- Enthusiasm for customer experience and working as part of a team.
Salary
- Competitive salary and benefits; no salary amount or pay cadence is specified.
Location
- The role is at Fraser Suites in Riyadh.
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