Receptionist - gym Experience

Job Summary

Key Responsibilities

• Welcome and assist members, guests, and prospective clients in a professional manner.
• Manage front desk operations, including answering phone calls, emails, and inquiries.
• Handle member registrations, renewals, cancellations, and membership documentation.
• Schedule appointments for personal training sessions, fitness assessments, and classes.
• Process payments, issue receipts, and maintain accurate records.
• Monitor member check-ins and ensure adherence to gym policies.
• Respond to customer inquiries and resolve complaints or escalate them when necessary.
• Maintain cleanliness and organization of the reception and waiting areas.
• Coordinate with trainers and management regarding schedules and member requests.
• Assist with promotional activities, events, and membership sales campaigns.
• Prepare daily reports and maintain administrative records.

Requirements

• High school diploma or equivalent; additional qualifications in administration or customer service are an advantage.
• Minimum 1–2 years of experience in a receptionist, customer service, or front desk role, preferably in a gym, fitness center, or hospitality environment.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and gym management software.
• Excellent organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including evenings, weekends, and public holidays if required.

Preferred Skills

• Experience in membership sales and customer retention.
• Knowledge of fitness and wellness services.
• Ability to handle cash transactions and basic administrative tasks.

Benefits

• Competitive salary.
• Career growth opportunities.
• Gym membership and employee wellness benefits.
• Supportive and dynamic work environment.
• Pay: AED3,000.00 - AED5,500.00 per hour