Receptionist-Abu Dhabi

Role description

Key tasks

• Greet dealership customers promptly and professionally.
• Answer incoming calls and respond to inquiries about sales, promotions, or vehicle availability.
• Schedule appointments for test drives or sales consultations.
• Direct customers to the appropriate salesperson or department.
• Coordinate communication and scheduling with the sales team.
• Handle customer concerns or complaints and direct them to appropriate personnel as needed.
• Keep the reception area tidy and organized.
• Provide administrative support for sales meetings and team activities.
• Monitor and respond to sales-department email inquiries and manage correspondence accurately.
• Track customer visits and maintain a log for sales leads.
• Comply with company policies and procedures, including security, health, safety, quality, and environmental policies.

Knowledge, qualifications, and skills

• At least two years of proven receptionist or customer service experience; automotive industry experience is preferred.
• Associate degree, bachelor's degree, or equivalent; additional customer service or administration training is a plus.
• Proficient in MS Office and CRM software.
• Excellent spoken and written communication skills in Arabic and English.
• Professional appearance and customer-focused attitude.

Pay

• AED 1,700–5,600 per month.

Work location

• Work is in person.