Quality & Organizational Excellence Specialist - UAE National

Job Summary

Quality & Organizational Excellence Specialist

Roles & Responsibilitie

• sDevelop, review, and continuously improve organizational policies, procedures, governance documents, and Standard Operating Procedures (SOPs)
• .Analyze, document, map, and optimize business processes to improve efficiency, effectiveness, and customer experience
• .Develop, monitor, and report organizational and departmental Quality KPIs, ensuring alignment with strategic objectives
• .Conduct advanced data analysis to identify trends, performance gaps, risks, and opportunities for improvement
• .Perform benchmarking studies and comparative analyses to identify best practices and recommend improvement initiatives
• .Conduct feasibility studies and operational assessments to support organizational initiatives and strategic decision-making
• .Coordinate Management Review meetings, prepare executive reports and dashboards, and monitor implementation of agreed action plans
• .Support the implementation and continuous improvement of the Quality Management System (QMS) and Organizational Excellence Framework
• .Lead self-assessments against the UAE Government Excellence Model and other recognized quality frameworks, identifying gaps and developing improvement plans
• .Coordinate internal quality audits, organizational assessments, and readiness reviews for excellence awards and external evaluations
• .Develop and maintain performance dashboards and management reports using data visualization and business intelligence tools
• .Collaborate with business units to implement corrective and preventive actions (CAPA) and continuous improvement initiatives
• .Promote innovation, knowledge sharing, and a culture of quality and organizational excellence across the organization
• .Research emerging trends, quality methodologies, and international best practices to enhance organizational performance
• .Provide technical guidance to departments on quality management, process improvement, and organizational excellence
• .Support strategic planning, risk management, and institutional performance initiatives as assigned by management
• .

Qualifications & Experien

• ceEducati
• onBachelor's Degree in Business Administration, Quality Management, Industrial Engineering, Public Administration, or a related disciplin
• e.Master's Degree is preferre
• d.

Experie

• nceMinim
• um 5 ye
• ars of relevant experience
• in:Quality Managem
• entOrganizational Excelle
• nceBusiness Process Improvem
• entStrategy & Performance Managem
• entInstitutional Developm
• ent

Preferred Certificat

• ionsISO 9001 Lead Auditor / Lead Impleme
• nterEFQM Asse
• ssorCertified Quality Manager (
• CQM)Lean Six Sigma Green Belt or hi
• gherBalanced Scorecard Professi
• onalInnovation or Organizational Excellence Certificat
• ions

Technical S

• killsBusiness Process Mapping (Microsoft Visio prefe
• rred)Data Analytics and Performance Repo
• rtingKPI Design and Performance Manag
• ementPolicy and Procedure Develo
• pmentProcess Improvement Methodol
• ogiesQuality Management Systems (ISO

• 9001)UAE Government Excellence Model And

• EFQMRoot Cause Analysis & Corrective Action Pla
• nningPower BI (prefe
• rred)Advanced Microsoft Excel and Power