QSR BOH Operations Manager

Role overview

Operations and teams

• Oversee kitchen procedures, recipes, preparation methods, workflow, service readiness, productivity, outlet visits, audits, and corrective actions.
• Support store openings, kitchen setups, relocations, renovations, staffing, training, and operational readiness.
• Lead BOH teams and coordinate manpower planning, deployment, recruitment needs, performance management, succession planning, and team development.
• Maintain consistent food preparation, portions, presentation, recipes, specifications, and product quality; address non-conformities with relevant teams.
• Ensure food-safety, hygiene, sanitation, storage, handling, preparation, cooking, holding, and cleanliness standards.
• Identify training needs and coordinate or deliver training on procedures, recipes, equipment, productivity, food quality, and safety.
• Improve labor productivity and efficiency, reduce waste, monitor food-cost issues, and ensure appropriate kitchen-equipment and resource use.
• Review and standardize SOPs and workflows, communicate changes, and implement best practices across outlets.
• Set and monitor operational KPIs, review outlet performance, report results, track recurring issues, and recommend improvements to management.

Qualifications and experience

• Bachelor's degree or diploma in Culinary Arts, Hospitality Management, Food & Beverage Management, or a related field.
• 8+ years of BOH, QSR, or F&B experience, including 3–5 years in a managerial or multi-unit operational role.
• Strong experience managing multiple QSR outlets or brands and understanding kitchen operations, food safety, quality, productivity, and cost control.
• Experience with BOH manpower planning and team development.
• New-opening and operational-project experience is preferred; UAE experience is strongly preferred.
• Strong leadership, communication, problem-solving, and organizational skills; able and willing to travel between outlets across the UAE.

Pay

• AED 10,000–15,000 per month.

Work location

• Work location is in person.