Public Relation Officer (PRO)

Job Purpose

1) Government Liaison & Regulatory Compliance

• Manage and maintain professional relationships with all relevant government authorities (MOHRE, ICP, TAMM, DMT, Traffic, etc.).
• Ensure full compliance with UAE labor, immigration, and regulatory requirements.
• Monitor regulatory updates and ensure company alignment with applicable laws.
• Advise management on changes in legislation and required actions.
• Act as the official company representative in all government-related matters.

2) Visa, Labor & Employee Lifecycle Management

• Process employment visas, renewals, cancellations, and status changes accurately and within timelines.
• Support HR onboarding processes (visa readiness, medical testing, Emirates ID issuance).
• Maintain complete and updated employee documentation.
• Ensure timely processing to avoid fines, delays, or operational disruptions.

3) Licensing & Company Asset (Vehicle) Management

• Manage company trade licenses, permits, and regulatory approvals, ensuring timely renewals.
• Oversee vehicle registration, renewals, and compliance requirements.
• Coordinate inspections and testing (e.g., ADNOC / authorized centers).
• Maintain proper records of company assets under PRO responsibility.

4) Fines & Violations Control

• Monitor and track all company-related fines (traffic, labor, municipality, etc.).
• Ensure timely settlement or resolution to prevent escalation or legal exposure.
• Maintain a structured fines register with accountability tracking.
• Coordinate with HR, ICT, and Operations to enforce preventive measures.

5) Documentation, Record Keeping & Audit Compliance

• Maintain organized, accurate, and audit-ready records for all government transactions.
• Ensure proper documentation in line with company policies and compliance standards.
• Prepare and present documents for audits and inspections.
• Coordinate with HR/Admin to ensure data accuracy and completeness.

Key Performance Indicators (KPIs)

• **Timeliness:** 100% of government transactions (visas, licenses, renewals) processed within defined deadlines.
• **Compliance:** Zero fines or violations due to delays or non-compliance.
• **Accuracy:** Minimum 98–100% accuracy in documentation with no rejections or errors.
• **Tracking & Reporting:** Up-to-date tracking system with weekly status reporting of all open cases.
• **Fines Control:** 100% tracking and timely resolution of all fines with proper accountability.
• **Renewal Management:** All renewals processed before expiry with zero last-minute escalations.

Qualifications & Experience

• Bachelor’s degree, diploma or related field (preferred). MOFA attested certificate is mandatory.
• Minimum 3 years of experience as a PRO in the UAE, preferably within a contracting company; Arabic language proficiency is required.
• Strong knowledge of UAE labor laws, immigration procedures, and government portals.
• High responsiveness with the ability to effectively manage multiple requests under pressure while maintaining accuracy and efficiency.
• Valid UAE driving license (preferred).

Skills & Competencies

• Strong knowledge of UAE government procedures and compliance requirements
• Excellent coordination and follow-up skills
• High level of accuracy and attention to detail
• Ability to manage multiple tasks under pressure
• Strong communication and stakeholder management skills
• Proficiency in ERP systems and MS Office

Working Relationships

• **Internal:** HR Department, Administration, Finance, Operations, ICT
• **External:** Government Authorities (MOHRE, ICP, DMT, Traffic, etc.), Service Providers.

Work Location: In person