Property Field Claims Manager

Role overview

Accountabilities

• Lead, coach, and develop Property Field Advisors, fostering accountability, collaboration, and continuous improvement.
• Drive performance across customer experience, quality, productivity, cycle time, expense management, and indemnity control.
• Provide technical guidance on claims handling, coverage interpretation, investigations, reserving practices, estimating, and large loss management.
• Support timely, fair, and efficient claim resolution, including escalated customer concerns.
• Support catastrophe event readiness and leadership, including resource planning and deployment.
• Partner with cross-functional teams and vendors on strategic initiatives, process improvements, and business objectives.
• Analyze performance trends and implement action plans to improve operational effectiveness and team results.

Qualifications

• At least 5 years of progressive Property Claims experience.
• Previous leadership, supervisory, coaching, mentoring, or technical leadership experience.
• Strong property claims knowledge, including coverage interpretation, investigation, estimating, and claim resolution.
• Ability to coach and develop employees and drive team performance.
• Strong analytical and problem-solving skills, including use of data to drive outcomes.
• Excellent communication, relationship-building, and stakeholder management skills.
• Valid driver's license and ability to travel throughout Ontario.

Bonus qualifications

• Previous Property Field Claims experience is a bonus.
• CIP designation or active pursuit of completion is a bonus.
• Guidewire ClaimCenter experience is a bonus.
• Experience leading teams through catastrophe events is a bonus.
• Xactimate experience and FCIP designation are bonus qualifications.

Work arrangement

• The role is designated hybrid.
• Candidates must reside in Ontario, be accessible to the Greater Toronto Area, and be willing to travel throughout the province as business needs require.

Compensation

• Expected compensation ranges from $77,200 to $124,075 annually; actual salary varies with skills and experience.

Benefits

• Benefits include flexible work arrangements, employee discounts, an office equipment allowance, student loan payment matching, retirement savings with employer contributions, a wellness allowance, a personal reflection day, tuition reimbursement, and community involvement opportunities.