Projects Coordinator

Responsibilities

• Assist Project Managers in developing comprehensive project plans, schedules, timelines, and documentation for banking software deployments.
• Coordinate internal resources and cross-functional teams (development, QA, support engineers, team leads) for project execution.
• Monitor and track project progress and performance using appropriate project management tools and methodologies.
• Maintain comprehensive and traceable project documentation covering all implementation phases: application, database, configuration, and infrastructure elements.
• Ensure compliance with PMO standards, ProgressSoft governance policies, and regulatory requirements.
• Schedule and facilitate project meetings, document minutes, action items, and follow-ups with clear ownership and deadlines.
• Facilitate effective communication between project team members, client banks, and internal stakeholders.
• Support change management and release management processes, including UAT coordination and environment readiness verification.
• Support project closure processes, ensuring proper handoff documentation and lessons learned capture.
• Support the Operations Manager in daily oversight of operations, back-office processes, and post-deployment support activities.
• Prepare detailed reports and presentations for stakeholders, client banks, and senior management related to operations and project status.
• Conduct periodic reviews of operational procedures, SLA compliance, and adherence to implementation standards.
• Assist in coordinating support activities across dedicated client support groups and tracking issue resolution.
• Support contract execution tracking and ensure operational deliverables align with client engagement strategies.
• Support PMO initiatives related to process standardization, governance enhancement, and best practice adoption across projects.
• Contribute to lessons learned sessions and assist in implementing corrective or preventive actions.
• Assist in maintaining PMO templates, tools, and centralized repositories for project documentation and reporting.
• Participate in audits, health checks, and internal quality reviews to ensure compliance readiness