Project Manager

We are seeking a Project Manager with 8–15 years of experience to lead cross-functional and technology-enabled business initiatives. This role will drive end-to-end project execution across strategy, planning, delivery, stakeholder alignment, change management, and value realization. Will be responsible for supporting key global projects under Strategic Initiates.

The ideal candidate combines strong project management discipline with a practical understanding of technology, enabling them to partner effectively with business teams, product managers, all stakeholders, and external vendors. This person should be able to translate business needs into structured execution plans and lead complex programs from concept through implementation.

KEY ACCOUNTABILITIES

Responsible for ensuring timely update of Service Excellence Framework Education modules & maintenance of SEF Playbooks by the Service owners etc., tracking of SEF Wave & Review calendars, follow-up on action items, de-brief sessions etc.

Lead end-to-end delivery of transformation projects across functions

Partner with business and technology stakeholders to define project scope, objectives, timelines, governance, risks, and success metrics

Build and manage detailed project plans, milestones, dependencies, RAID logs, and status reporting

Drive cross-functional coordination across business teams, technology teams, data teams, vendors, and leadership stakeholders

Translate business requirements into actionable workstreams in collaboration with technical teams

Facilitate project governance forums, decision-making discussions, and executive updates

Monitor project progress against scope, budget, schedule, and quality expectations, and proactively address risks and issues

Support business case tracking, benefits realization, and post-implementation review

Create clarity in ambiguous environments and bring structure to complex, multi-stakeholder programs

Promote ways of working that improve delivery excellence, stakeholder experience, and business outcomes

MINIMUM QUALIFICATIONS

Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field

7 years of relevant experience in project management, program management, digital transformation, or managing business initiatives

Demonstrated experience leading cross-functional projects involving digital, data, systems, automation, or AI-related work

Strong understanding of project management methodologies, tools, and governance practices

Working knowledge of technology concepts such as system integrations, data flows, platforms, analytics, automation, AI use cases, and software delivery lifecycle

Ability to work effectively with technical and non-technical stakeholders

Strong communication, stakeholder management, and problem-solving skills

Proven ability to manage multiple priorities and deliver outcomes in a matrixed environment

PREFERRED QUALIFICATIONS

Certification such as PMP, PRINCE2, Scrum, Agile, or equivalent

Experience with project portfolio tools such as Smartsheet, Jira, Azure DevOps, or similar platforms

Exposure to change management, process improvement, or product delivery practices

KEY SKILLS AND COMPETENCIES

Project and Delivery Leadership

Project planning, timeline management and execution

Risk, issue, and dependency management

Governance and reporting

Benefits tracking and value realization

Technology and Digital Understanding

Strong conceptual understanding of digital platforms and enterprise systems

Understanding of AI and automation project lifecycle considerations, including use case definition, data readiness, deployment, adoption, and controls

Comfort working on projects involving technology change without necessarily being a hands-on technical builder

Stakeholder and Change Leadership

Executive communication and cross-functional collaboration

Influence without authority

Change management and adoption support

Structured decision facilitation

ELIGIBILITY

Applicants must meet minimum age qualifications in the country in which the job is located.