Program Manager (Real estate Digital Transformation)

Role overview

Programme and business design

• Define the product vision, target customers, services, commercial model, channels, and delivery roadmap.
• Lead discovery workshops and document business, operational, financial, customer, and technology requirements.
• Define the target operating model, processes, roles, controls, approval workflows, SOPs, and service levels.
• Maintain an integrated programme plan covering scope, milestones, resources, dependencies, risks, and deliverables.

Technology delivery and process coverage

• Coordinate implementation of CRM, ERP and financial systems, property-management and sales/leasing solutions, websites, portals, mobile applications, data, reporting, analytics, and integrations.
• Ensure coverage of lead management, inventory, pricing, brokers, reservations, sales, leasing, contracts, payment plans, collections, handover, snagging, tenant management, service charges, maintenance, and facilities management.
• Coordinate Real Estate, Sales, Marketing, Finance, Legal, Customer Experience, Operations, IT, vendors, and implementation partners.
• Manage requirements, designs, delivery milestones, risks, issues, dependencies, change requests, and decisions.
• Govern integrations with ERP, CRM, payments, banking, escrow, document management, e-signature, websites, mobile applications, and relevant government platforms.

Testing, launch, and reporting

• Govern SIT, UAT, regression testing, and end-to-end business-process validation across positive, negative, exception, financial, regulatory, and cross-system scenarios.
• Manage business readiness, SOPs, training, user access, support arrangements, and operational handover.
• Coordinate cutover, go-live, hypercare, stabilization, and transition to business-as-usual support.
• Report programme progress, risks, dependencies, decisions, and readiness; track KPIs including lead conversion, unit availability, sales cycle time, occupancy, collections, handover, service resolution, digital adoption, and customer satisfaction.

Required experience and qualifications

• Bachelor’s degree in business, real estate, technology, engineering, finance, or a related field.
• At least eight years of programme, project, product, or business-transformation experience.
• At least three years of relevant experience in real estate development, property sales, leasing, property management, PropTech, or a related sector.
• Proven experience delivering a real estate ERP, CRM, property-management, or digital platform from discovery through go-live.
• Strong understanding of property sales, leasing, customer management, contracts, collections, handover, and property-management processes.
• Experience managing vendors, implementation partners, business teams, and technology stakeholders.
• Strong experience in requirements, integrations, data migration, UAT, cutover, and business readiness.
• Strong planning, stakeholder-management, communication, and problem-solving skills.

Preferred qualifications

• Knowledge of UAE real estate processes and regulations is preferred.
• PMP, PRINCE2, Agile, or an equivalent certification is preferred.