Program Coordinator – Part Time | Executive Education and Professional Development Officer

Role overview

Learner support and communication

• Support learners through application, registration, onboarding, program completion, and post-program follow-up.
• Respond to participant inquiries and provide information about schedules, requirements, logistics, and facilities.
• Coordinate welcome messages, joining instructions, schedules, access information, and program materials.
• Monitor participant needs, resolve issues, collect feedback, and support improvements to the learner experience.

Program delivery and administration

• Coordinate on-site delivery of executive education programs, workshops, and events.
• Prepare classrooms and program spaces, including seating, materials, signage, name badges, and catering.
• Welcome and register participants, maintain attendance records, and assist faculty, facilitators, and guest speakers.
• Prepare and distribute materials, certificates, feedback forms, and other learner documentation; support evaluations and feedback compilation.
• Maintain participant records and program documentation according to office procedures.

Additional team support

• Provide administrative and operational support during peak periods and assist with special events, executive meetings, and networking activities.
• Work with university departments, faculty, vendors, and external partners to support program delivery.
• Perform other duties related to executive education programs as assigned.

Qualifications and skills

• Bachelor’s degree in business administration, education, hospitality, communications, event management, or a related field.
• Previous experience in program coordination, event management, customer service, learner or student services, hospitality, or a similar role.
• Experience in a professional, educational, corporate, or executive environment is preferred.
• Strong organization, time management, written and verbal English communication, customer service, and interpersonal skills.
• Microsoft Office proficiency and familiarity with digital registration or CRM systems are advantageous.

Tools and competencies

• Tools and systems mentioned include Microsoft Word, Excel, PowerPoint, Oracle Fusion, JotForm, Microsoft Teams, online registration and application systems, and survey tools.
• Work may include basic AI tools, data entry, tracking, reporting, digital communications, and document management.
• Key competencies include attention to detail, problem solving, teamwork, professionalism, adaptability, and learner focus.

Work arrangement

• The role may require on-site presence before, during, and immediately after programs.
• Occasional extended hours may be required depending on program needs; schedule is flexible part-time, with increased engagement during delivery periods.

Application notes

• Selected applicants with a valid resident visa must provide a sponsor’s Letter of No Objection before joining.