Program Coordinator – Part Time | Executive Education and Professional Development Office

Role overview

Learner support and program delivery

• Support learners through application, registration, onboarding, program completion, and post-program follow-up; respond to inquiries about schedules, requirements, logistics, and facilities.
• Send welcome messages, joining instructions, schedules, access information, and program materials; monitor participant needs, resolve issues, gather feedback, and support experience improvements.
• Provide on-site coordination for programs, workshops, and events; prepare spaces, seating, materials, signage, badges, and catering.
• Welcome and register participants, record attendance, support faculty and speakers, and address or escalate delivery issues.

Administration and coordination

• Maintain participant and attendance records and program documentation in line with EEPD procedures.
• Prepare and distribute program materials, certificates, feedback forms, and learner documentation; assist with evaluations and compile feedback.
• Follow up with learners and distribute certificates, learning resources, and post-program communications.
• Provide administrative and operational support during peak periods and assist with special events, executive meetings, networking activities, and other EEPD initiatives.
• Collaborate with internal departments, faculty, vendors, and external partners; perform other duties related to executive education programs as assigned.

Qualifications and skills

• Bachelor's degree in business administration, education, hospitality, communications, event management, or a related field.
• Previous experience in program coordination, event management, customer service, learner/student services, hospitality, or a similar role.
• Experience in a professional, educational, corporate, or executive environment is preferred.
• Strong organization, time management, written and verbal communication in English, customer service, and interpersonal skills.
• Proficiency in Microsoft Office; familiarity with digital registration or CRM systems is an advantage.
• Listed tools and capabilities include Word, Excel, PowerPoint, basic AI tools, Oracle Fusion, online registration and application systems, JotForm and survey tools, Teams and virtual meeting platforms, data entry, tracking, basic reporting, digital communication, and document management.
• Competencies include learner focus, attention to detail, problem solving, teamwork, professionalism, and adaptability.

Schedule and presence

• The flexible part-time schedule may require increased engagement during program delivery periods.
• On-site presence may be required before, during, and immediately after programs, including occasional extended hours depending on program requirements.

Application notes

• Interested applicants should complete the application form.
• A selected applicant with a valid resident visa must provide AUS with a Letter of No Objection from their sponsor before joining.