Product Support Specialist
About This Role
Key Responsibilities:
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Respond to user enquiries across email, phone, and digital channels in a timely and professional manner
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Log, track, and update support tickets accurately with issue details and resolution outcomes
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Troubleshoot and resolve user-reported issues using standard diagnostic procedures
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Follow up with users post-resolution to confirm full closure and satisfaction
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Identify and report recurring issue patterns to support product improvement decisions
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Capture user feedback and enhancement requests to support product backlog review
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