Process Associate / Junior Process Associate – Contracts Administration (S2C)

Role overview

Hard skills and qualifications

• Bachelor's degree in Commerce, Business Administration, or a related discipline.
• 1–4 years of experience in contract administration, operations, shared services, or related functions.
• Experience with business systems, documentation processes, contract data validation, and audit documentation.
• Proficiency in Microsoft Excel, Outlook, Word, and basic reporting.
• Awareness of Microsoft Copilot or similar AI productivity tools and automation concepts.
• Understanding of responsible AI, data privacy, confidentiality, output validation, and human review.

Professional capabilities

• Clear communication, coordination, time management, prioritization, accountability, and problem-solving.
• Process-oriented, improvement-focused, customer-focused, and collaborative approach.
• Ability to explain business requirements, process steps, inputs, outputs, and validation rules for automation opportunities.

Contracts administration responsibilities

• Validate contract data and verify contract information in business systems.
• Review contract requests for completeness and maintain documentation and audit trails.
• Support contract lifecycle activities and coordinate resolution of incomplete requests.
• Meet SLA, quality, compliance, audit, and control requirements.
• Maintain contract trackers, dashboards, and status reports.
• Escalate discrepancies, process issues, and recurring exceptions.
• Use AI tools responsibly for summaries, updates, completeness checks, and efficiency.
• Identify repetitive work suitable for automation or process simplification.
• Collaborate with process experts and automation teams on requirements, exceptions, and expected outcomes.
• Validate AI and automation outputs for accuracy, confidentiality, and human accountability.

What KONE offers

• Career progression opportunities within a global organization.
• Total rewards and comprehensive learning and development programs.
• Collaborative working environment within the Business Services team and KONE Front Line.