Presales Manager

About This Role

About the Role:

We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to join our team. The ideal candidate will be responsible for maintaining strong customer relationships, addressing client queries, and ensuring a seamless customer experience.

Key Responsibilities:

• Act as the primary point of contact for customers through calls, emails, and in-person interactions.
• Build and maintain strong, long-term customer relationships.
• Understand customer needs and provide appropriate solutions.
• Resolve customer queries, complaints, and issues effectively within defined timelines.
• Coordinate with internal teams (sales, operations, and service) to ensure customer satisfaction.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up with customers to ensure their requirements are met and gather feedback.
• Support sales initiatives by upselling and cross-selling products/services where relevant.
• Prepare reports on customer interactions, issues resolved, and service performance.

Requirements:

• Bachelor’s degree in any discipline (Business Administration/Marketing preferred).
• Proven experience in customer service, client servicing, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in MS Office and CRM software is an added advantage.

Key Skills:

• Customer Relationship Management
• Communication & Interpersonal Skills
• Problem Solving & Negotiation
• Patience & Empathy
• Time Management

Why Join Us?

• Opportunity to work with a dynamic team.
• Career growth and learning opportunities.
• Positive and customer-centric work culture.