Porter Supervisor

Hamilton Island is seeking an experienced and guest-focused Porter Supervisor to lead our Porter operations at Reef View Hotel, one of our largest and most popular resort accommodation properties. Overlooking the beautiful Catseye Beach, Reef View Hotel welcomes guests from around the world, offering a vibrant resort experience in the heart of the Whitsundays. In this hands-on leadership role, you'll oversee guest luggage handling, arrivals, departures and daily Porter operations while ensuring every guest receives professional, efficient and personalised service.

Lead a Porter team at one of Hamilton Island's largest resort hotels

Live island-side with no commute and tropical Whitsunday lifestyle

Enjoy staff perks including gym access and dining discounts

Supervise and coordinate daily Porter operations and team activities

Review communication logs and briefing boards to coordinate daily movements

Ensure guest luggage, messages and internal deliveries are handled promptly and securely

Maintain secure luggage storage and handling procedures

Monitor team performance and support ongoing staff development

Coordinate orientation and on-the-job training for new Porters

Ensure vehicles are operated safely by appropriately licensed team members

Maintain high standards of vehicle cleanliness, safety and operational readiness

Respond to guest enquiries and requests professionally and efficiently

Support the Front Office Manager with daily operational requirements

Promote a positive and collaborative team environment

Ensure compliance with WHS requirements and HIE policies and procedures

You are a confident and approachable hospitality professional with a passion for exceptional guest service. You have strong organisational and communication skills, enjoy developing team members and understand the importance of efficient Porter operations in delivering a seamless guest experience. You lead by example and thrive in a busy hotel environment.

Higher School Certificate or equivalent (Essential)

Current QLD Open/Unrestricted Manual Driver Licence (Essential)

Eligibility to obtain Responsible Service of Alcohol (RSA) certification (Essential)

Previous experience and demonstrated ability to manoeuvre luggage utility vehicles (Essential)

Previous Concierge or Porter experience in a medium to large 4 or 5-star hotel (Essential)

Exceptional written, verbal and interpersonal communication skills

Strong commitment to delivering outstanding customer service

Confidence delivering group briefings and presentations

Ability to adapt to changing operational requirements

Professional presentation and positive attitude

Willingness to participate in ongoing training and development

Minimum 1 year's experience in a Front Office or Guest Services supervisory role (Desirable)

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.