Pool Bar Manager

Job Description

Overview

Key Responsibilities

• Oversee the daily operations of the Pool Bar, ensuring smooth, efficient, and professional service at all times.
• Lead, motivate, coach, and develop the Pool Bar team to consistently deliver exceptional guest experiences.
• Ensure all guest interactions reflect Rosewood s culture of genuine hospitality, luxury service, and personalized attention.
• Maintain the highest standards of beverage preparation, presentation, and service delivery.
• Conduct daily briefings and ensure associates are fully informed of beverage menus, promotions, VIP arrivals, and operational updates.
• Monitor guest satisfaction and promptly address guest feedback, concerns, and service recovery situations.
• Collaborate closely with Culinary and Food & Beverage teams to ensure seamless service and guest experiences.
• Develop and implement beverage promotions, seasonal offerings, and innovative guest experiences in line with Rosewood standards.
• Monitor sales performance and identify opportunities to maximize revenue and enhance profitability.
• Manage labor scheduling and manpower deployment in line with business levels and operational requirements.
• Control operating expenses, beverage costs, and inventory levels to achieve budgeted financial objectives.
• Oversee stock ordering, receiving, storage, and inventory management while minimizing wastage and variances.
• Ensure compliance with all Rosewood brand standards, operating procedures, and service protocols.
• Maintain cleanliness, organization, and presentation standards throughout the Pool Bar and surrounding service areas.
• Ensure all food safety, HACCP, hygiene, sanitation, and health and safety standards are adhered to at all times.
• Conduct regular training sessions focused on product knowledge, service excellence, upselling techniques, and operational standards.
• Monitor and evaluate team performance, providing coaching and development opportunities to support succession planning.
• Support special events, themed activations, and resort-wide promotions as required.
• Foster a positive working environment that promotes teamwork, engagement, and accountability.

Qualifications And Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field preferred.
• Minimum 4 6 years of Food & Beverage experience, including at least 2 years in a management or supervisory role within a luxury hotel, resort, beach club, or premium bar