Room Attendant Supervisor

Is responsible for the day to day management of the Housekeeping Department for Rosewood Hotel to ensure that all guest rooms, public areas, staff areas are cleaned and maintained to the highest standards.

Is responsible for leading and directing the Housekeeping Teams to achieve Rosewood Standards, LQA Standards and any other internal programs such as Go Audit Position focuses on ensuring guest satisfaction, internal guest satisfaction and cost control objectives are met.

In the absence of the Executive Housekeeper is responsible for managing the entire Housekeeping Operation.

Is fully versed in the job responsibilities of each position within the Housekeeping Structure.

Is highly visible in the areas of responsibility, leads by example and maintains regular checks.

Develops and Maintains General Cleaning schedule & issues tasks accordingly.

Understands and implements procedures to operate and maintain all departmental equipment.

Ensures that staff members have the proper supplies and equipment Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs and/or requests.

Manages the Lost and Found Procedure.

Works closely with Engineering on guest room maintenance needs.

Trains staff members to work in a safe manner and ensure they are able to expedite emergency procedures when required.

Participates in the investigation of associate accidents and incidents as required Inspects as many rooms as possible on an ongoing basis and measures performance of room attendants and floors supervisors on a daily/monthly basis.

Personally inspects all VIP Arrival Rooms Encourages empowerment within the team and in co-ordination with the Butlers to surprise and delight our guests.

Sets an example in appearance, dress and behavior, displays outstanding hospitality skills and is a role model for the department.

Reviews the Section Rosters on a weekly basis, ensuring guests service, operational needs and financial objectives are met.

Interact with guests to obtain feedback on product quality and service levels, effectively respond to and handle any guest complaints or problems, escalate to a Manager as required.

Ensure all guest issues are passed to the BCC and captured on the Glitch report Observes service behaviors of staff members and provides timely constructive feedback to individuals, continuously strives to improve performance.

Communicates Comments Cards and all Guest Feedback to staff.

Conducts daily meeting highlighting, Operational Issues, VIP s, Glitches, Short Training Session on Procedures/Hospitality etc, Shift Responsibilities.

Is fully conversant with departmental SOP s, ensures they are executed.

Conducts training and refresher training with staff members.

Completes and Supervises a departmental orientation program for new staff members to receive the appropriate training to effectively complete their job.

Cross Train staff members as appropriate.

Conducts regular and effective training in order to maintain/improve the standards.

Maintain training records.

Communicates performance expectations in accordance with the job description for each position.

Conducts staff member appraisals, providing feedback.

Establishes and maintains open, collaborative relationships with staff members and ensures they do the same within the team.

Coaches and councils staff members as required, maintain an open door policy to help identify and rectify issues.

Participates in disciplinary procedures.

Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOP s.

Celebrate success and recognize contributions of the team members.

Maintains close contact with the Butler Department, ensuring that guest preferences regarding room types etc are taken care of.

Maintains clear and effective communication with other departments such as Purchasing, Engineering and Front Office.

Is fully conversant with the Fire Procedure, Security Procedure, Health and Safety Procedure, Departmental Code of Conduct .

Trains staff members on the procedures to ensure they can effectively deal with any of these situations should they arise.

Is familiar with first aid formalities, ensures the Front Desk First Aid boxes are always fully stocked.

Carries out the responsibilities of the Manager on Duty as per the schedule assigned by the Executive Office.