Performance Analyst
Role Overview
Support the management and performance of software services used across HMRC.
Use data, stakeholder engagement, and service insight to improve software utilisation and support informed decisions.
The role sits in Software Delivery within the Modern Workplace Platforms team.
Key Skills for This Role
Full Job Posting
Role overview
Support the management and performance of software services used across HMRC.
Use data, stakeholder engagement, and service insight to improve software utilisation and support informed decisions.
The role sits in Software Delivery within the Modern Workplace Platforms team.
Responsibilities
- Manage the Software Delivery mailbox and respond to enquiries.
- Administer software licences, user access, licence pools, and permissions across software products and services.
- Produce and analyse usage and performance reports; identify licence optimisation and reclamation opportunities.
- Support licence review, recertification, governance, purchasing, renewals, and supplier engagement.
- Maintain accurate licence records and inventories, track actions, and support procurement processes.
- Develop and maintain the Software Team SharePoint site and guidance.
- Support service reviews and Software Issues meetings; monitor service levels and contribute to improvements.
- Collaborate with Supplier Managers, Commercial teams, suppliers, stakeholders, and service partners on performance and service delivery.
Essential criteria
- Analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining, or working with reports and data, with accuracy and attention to detail.
Location and working pattern
- The listed work locations are Telford Plaza and the Birmingham Regional Centre.
- The role is listed as permanent, with flexible working and full-time or part-time patterns available.
Salary and benefits
- The stated salary range is £37,682 to £40,705; external applicants join at the pay band minimum.
- A Civil Service Pension is offered with an employer contribution of 28.97%.
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