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indeed

Lead Business Analyst

HM Revenue & Customs
Newcastle upon Tyne, GBR
Parttime, Fulltime
Onsite
£71,725–£87,612,
Discovered Today
Business analysisBusiness analysis methodologies and techniquesTechnical requirements definitionTeam leadershipResource managementQuality assurance

Full Job Posting

Role overview

Lead the Business Analysis Practice in HMRC’s CDIO Borders and Trade directorate.

Build capability across a multi-grade, geographically dispersed team of around 35 Business Analysts.

The role leads standards, resourcing, quality, and Business Analyst contribution to technical delivery.

Key responsibilities

  • Set direction, manage resourcing, and ensure quality analysis across the Business Analysis function.
  • Coach and mentor colleagues; use OKRs, KPIs, AI capability, and leadership methods to improve delivery.
  • Drive continuous improvement, remove blockers, and promote innovation and product ways of working.
  • Lead remediation of complex delivery issues or establish product delivery teams on sound foundations.
  • Manage Business Analysts, including deployment, performance, and inclusive leadership.
  • Support senior leadership across people, financial, commercial, and risk matters where appropriate.
  • Support transformation to product ways of working, align standards and tooling, and promote the Business Analysis profession.

Person specification

  • Lead the Business Analysis function and coach and mentor teams and colleagues.
  • Directly manage Business Analysts, deploy resources, manage performance, and set direction inclusively.
  • Support senior leadership and business transformation activities.
  • Build relationships across guilds and the wider Business Analysis community; promote shared standards and tooling.

Working pattern and contract

  • The advert states the role is permanent.
  • The advert lists full-time, part-time, flexible working, and job-share patterns; it does not specify one exclusive pattern.

Location

  • Advertised location options include Belfast, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Manchester, Newcastle upon Tyne, Stratford, Telford, and Worthing.
  • Newcastle upon Tyne and Stratford are restricted to eligible existing HMRC staff, subject to the stated location conditions. No remote or hybrid policy is specified.

Compensation

  • Advertised salary range is £71,725–£87,612, with national and London pay ranges; external applicants join at the pay-band minimum.
  • Salary cadence is not stated.

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