Performance Analyst
Role Overview
Supports management and performance of software services used across HMRC.
Uses data, stakeholder engagement and service insight to support decisions, improve software utilisation and deliver modern digital services.
Works within Software Delivery in the Modern Workplace Platforms team.
Key Skills for This Role
Full Job Posting
Role overview
Supports management and performance of software services used across HMRC.
Uses data, stakeholder engagement and service insight to support decisions, improve software utilisation and deliver modern digital services.
Works within Software Delivery in the Modern Workplace Platforms team.
Key responsibilities
- Manage the Software Delivery mailbox and respond to customer and stakeholder enquiries.
- Administer software licences and user access, and support licence management across software products and services.
- Produce and analyse usage and performance reports; identify licence optimisation and reclamation opportunities.
- Support licence reviews, recertification, governance, renewals, purchasing and procurement.
- Maintain licence records, inventories, licence pools and access permissions.
- Develop and maintain the Software Team SharePoint site and associated guidance.
- Support service reviews and software issues meetings; monitor service levels and contribute to improvements.
- Work with Supplier Managers, Commercial teams, suppliers and stakeholders on service delivery and performance.
- Track and progress actions with suppliers and service partners.
Essential criteria
- Ability to analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining or working with reports and data, with a high degree of accuracy and attention to detail.
Salary and contract
- Salary is £37,682–£40,705; external applicants join at the pay band minimum.
- Permanent contract; full-time, part-time, job-share and flexible working patterns are listed.
- Civil Service Pension with a stated employer contribution of 28.97%.
Locations
- The listed locations are Telford Plaza 1 and 2 and Birmingham Regional Centre, Arena Central.
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