Performance Analyst
Role Overview
Support management and performance of software services used across HMRC.
The role combines software licence administration, user access management, stakeholder engagement and performance reporting.
HMRC's Modern Workplace Platforms team supports governance and continuous improvement of software services.
Key Skills for This Role
Full Job Posting
Role overview
Support management and performance of software services used across HMRC.
The role combines software licence administration, user access management, stakeholder engagement and performance reporting.
HMRC's Modern Workplace Platforms team supports governance and continuous improvement of software services.
Key responsibilities
- Manage the Software Delivery mailbox and respond to customer and stakeholder enquiries.
- Administer software licences, access and supplier records; manage licence pools and permissions.
- Produce and maintain usage and performance reports, supporting optimisation, reclamation, reviews and recertification.
- Support software purchasing, procurement, renewals and supplier engagement.
- Develop and maintain the Software Team SharePoint site and guidance.
- Attend monthly Service Reviews and weekly Software Issues meetings; monitor performance against service levels and help implement improvements.
- Collaborate with Supplier Managers, Commercial teams, software suppliers and internal stakeholders on service delivery and reporting.
Essential criteria
- Ability to analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining or working with reports and data, with high accuracy and attention to detail.
- The supplied description ends mid-sentence during the essential criteria; additional qualifications may be missing.
Salary and pension
- Salary range is £37,682–£40,705; external applicants start at the pay band minimum.
- Civil Service Pension with an employer contribution of 28.97%.
Contract and working pattern
- The contract is permanent.
- Working patterns listed include full-time, part-time, flexible working and job share.
Location
- Locations listed are Telford, Plaza 1 and 2, and Birmingham Regional Centre, Arena Central.
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