Performance Analyst
Role Overview
Support the management and performance of software services used across HMRC.
The role combines licence administration, user access management, stakeholder engagement and performance reporting.
Use data and service insight to support decisions, monitor service quality, maintain records and improve services.
Key Skills for This Role
Full Job Posting
Role overview
Support the management and performance of software services used across HMRC.
The role combines licence administration, user access management, stakeholder engagement and performance reporting.
Use data and service insight to support decisions, monitor service quality, maintain records and improve services.
Responsibilities
- Manage the Software Delivery mailbox and respond to enquiries from customers and stakeholders.
- Administer software licences and user access, and support licence management across a portfolio of services.
- Produce and maintain software usage and performance reports; identify licence optimisation and reclamation opportunities.
- Support licence review, recertification and governance, and maintain accurate licence records and inventories.
- Manage licence pools and permissions; support software purchasing, procurement, renewals and supplier engagement.
- Develop and maintain the Software Team SharePoint site and guidance.
- Support service reviews and software issues meetings; monitor service levels and contribute to improvements.
- Work with Supplier Managers, Commercial teams, software suppliers and other stakeholders on service delivery.
Essential criteria
- Ability to analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining or working with reports and data, with a high degree of accuracy and attention to detail.
Salary
- Salary is £37,682–£40,705; external applicants join at the pay band minimum.
- The role includes a Civil Service Pension with a 28.97% employer contribution.
Contract and working pattern
- The contract is permanent.
- Working patterns include full-time, part-time, flexible working and job share.
Locations
- The listed locations are Telford Plaza 1 and 2 and Birmingham Regional Centre at Arena Central.
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