Performance Analyst
Role Overview
Supports the management and performance of software services used across HMRC.
Uses data, stakeholder engagement and service insight to support decisions, improve software utilisation and contribute to modern digital services.
Works within Software Delivery in the Modern Workplace Platforms team.
Key Skills for This Role
Full Job Posting
Role overview
Supports the management and performance of software services used across HMRC.
Uses data, stakeholder engagement and service insight to support decisions, improve software utilisation and contribute to modern digital services.
Works within Software Delivery in the Modern Workplace Platforms team.
Key responsibilities
- Manage the Software Delivery mailbox and respond to enquiries.
- Administer software licences, user access, licence pools and access permissions.
- Produce and maintain software usage and performance reporting; analyse information to identify insight.
- Support licence optimisation, reclamation, review, recertification and governance.
- Support software purchasing, procurement and renewals, including supplier engagement.
- Maintain accurate licence records, inventories, actions and associated guidance on the team SharePoint site.
- Support service reviews and software issues meetings; monitor service levels and contribute to improvements.
- Work with platform teams, suppliers, commercial colleagues and business stakeholders on service delivery and performance.
Essential criteria
- Ability to analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining or working with reports and data, with a high degree of accuracy and attention to detail.
Location and working pattern
- Locations listed are Telford and Birmingham Regional Centre.
- The source lists flexible working, full-time, job share and part-time patterns.
Salary and benefits
- Salary is £37,682–£40,705; external applicants join at the pay-band minimum.
- Civil Service Pension with an employer contribution of 28.97%.
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