Performance Analyst
Role Overview
Support management and performance of software services through operational reporting, licence administration, and performance insight.
Work with stakeholders to monitor service performance, support reviews, identify improvements, and help services meet agreed standards.
The role combines licence administration, user access management, stakeholder engagement, and performance reporting.
Key Skills for This Role
Full Job Posting
Role overview
Support management and performance of software services through operational reporting, licence administration, and performance insight.
Work with stakeholders to monitor service performance, support reviews, identify improvements, and help services meet agreed standards.
The role combines licence administration, user access management, stakeholder engagement, and performance reporting.
Key responsibilities
- Manage the Software Delivery mailbox and respond to customer and stakeholder enquiries.
- Administer software licences and user access using licence, access, and supplier administration systems.
- Support licence management across HMRC software products and services.
- Produce, analyse, and maintain usage and performance reports; use analysis to support licence optimisation and reclamation.
- Support licence reviews, recertification, governance, and accurate records aligned with business needs.
- Manage licence pools and access permissions; support purchasing, procurement, renewals, and supplier engagement.
- Develop and maintain the Software Team SharePoint site and associated guidance.
- Attend monthly Service Reviews and weekly Software Issues meetings.
- Monitor performance against agreed service levels and contribute to service improvements.
- Work with Supplier Managers, Commercial teams, and suppliers on performance reporting and service delivery.
- Build stakeholder relationships and track actions with suppliers and service partners.
Essential criteria
- Ability to analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining, or working with reports and data, with a high degree of accuracy and attention to detail.
Location and working pattern
- Locations listed are Telford and Birmingham Regional Centre.
- Working pattern may be full-time, part-time, flexible working, or job share.
Salary and contract
- Salary range is £37,682–£40,705; external applicants join on the pay band minimum.
- Contract type is permanent.
- Civil Service Pension employer contribution is 28.97%.
Team context
The role sits in Software Delivery within the Modern Workplace Platforms team in HMRC's Chief Digital and Information Office.
The team supports effective management, governance, and continuous improvement of software services used across HMRC.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at HM Revenue & Customs
L4 Data Analyst Apprenticeship
Telford, GBR
HMRC is recruiting Data Analyst apprentices for an 18-month Level 4 programme combining structured learning with hands-on analytics work. Candidates need a Level 3 qualification or equivalent experience, five GCSEs inclu
L4 Data Analyst Apprenticeship
Telford, GBR
HMRC is recruiting data analyst apprentices for an 18-month Level 4 programme combining structured learning with practical data work. Apprentices will analyse data, identify trends, support decision-making, and develop s
L4 Data Analyst Apprenticeship
Telford, GBR
HMRC is seeking apprentices to develop data analysis skills while supporting digital services and decision-making. The role involves analysing data, identifying trends and contributing to reports and dashboards alongside
L4 Data Analyst Apprenticeship
Telford, GBR
HMRC is recruiting Data Analyst apprentices to analyse data, identify trends, and produce insights that support decisions and service improvement. The 18-month apprenticeship combines hands-on work with structured traini
L4 Data Analyst Apprenticeship
Telford, GBR
HMRC is recruiting Level 4 Data Analyst apprentices to gain practical experience analyzing data and supporting decisions across the organization. Apprentices will work with data tools, reports, and dashboards while devel
Identity Fraud Advisor
Leeds, GBR
HMRC is seeking customer-focused advisors to support people affected by suspected identity fraud. You’ll assess reports, guide customers, coordinate with analysts and service teams, and help resolve account issues. Stron
Lead Business Analyst
Newcastle upon Tyne, GBR
HMRC is seeking a lead Business Analyst to direct its Borders and Trade analysis practice and build capability across a geographically dispersed team. The role sets standards, manages resourcing and quality, supports pro
Lead Business Analyst
Newcastle upon Tyne, GBR
HMRC seeks a Lead Business Analyst to lead its Borders and Trade Business Analysis Practice and build capability across a geographically dispersed team. The role sets standards, manages resourcing and quality, supports p
L4 Data Analyst Apprenticeship
Telford, GBR
L4 Data Analyst Apprenticeship
Telford, GBR
L4 Data Analyst Apprenticeship
Telford, GBR
L4 Data Analyst Apprenticeship
Telford, GBR
L4 Data Analyst Apprenticeship
Telford, GBR
Identity Fraud Advisor
Leeds, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR
Lead Business Analyst
Newcastle upon Tyne, GBR