PCM Support Specialist- L2 Application Support
Role Overview
The role is PCM Support Specialist - L2 Application Support at ITC Infotech.
The position provides global L2 operational support across the PCM ecosystem.
The source states 5–6 years of relevant and total experience and lists Bangalore as the location.
Key Skills for This Role
Full Job Posting
Role overview
The role is PCM Support Specialist - L2 Application Support at ITC Infotech.
The position provides global L2 operational support across the PCM ecosystem.
The source states 5–6 years of relevant and total experience and lists Bangalore as the location.
Mandatory technology environment
- SQL, ServiceNow, Jira, and Datadog are listed in the mandatory technology stack.
- The environment includes PCM, Censhare, PI Center, SAP, PIM or DAM, Grafana, and ETL or ELT.
- The tools list includes SQL, REST APIs, ServiceNow, Jira, and Datadog.
Day-to-day tasks
- Provide L2 operational support across the global PCM ecosystem.
- Resolve incidents and service requests through ServiceNow and Jira.
- Troubleshoot cross-system issues across Censhare, PI Center, and PIM APIs.
- Perform SQL-based data validation and analysis.
- Monitor system health and alerts using Datadog and Grafana.
- Handle re-exports, translation orders, and other production issues.
- Manage user access through XIAM and PIM.
- Maintain documentation, runbooks, and knowledge articles.
Roles and responsibilities
- Perform incident management and root-cause analysis.
- Troubleshoot cross-system integration issues.
- Monitor application and system health.
- Support data validation and production operations.
- Contribute to continuous improvement and knowledge management.
- Collaborate with global teams and stakeholders to resolve issues within agreed SLAs.
Requirements
- 5–6 years of relevant experience in PCM or L2 application support.
- Experience with SQL, ServiceNow, Jira, and Datadog.
- Experience supporting PCM, Censhare, PI Center, PIM or DAM, SAP, Grafana, and ETL or ELT environments.
- Experience troubleshooting cross-system integrations, performing data validation, monitoring system health, and supporting production operations.
- Experience with REST APIs, user access management, incident management, root-cause analysis, and documentation.
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