Part-Time Customer Service Representative - Kamloops

As a Customer Service Representative with Ebus BC, you'll be one of the first points of contact for our passengers, helping them travel with confidence across British Columbia and Alberta. From answering questions and booking reservations to assisting with trip changes and providing travel information, you'll play an important role in delivering positive and professional customer experience.

Ebus BC is proudly part of the Keolis Canada family. Keolis is one of the world's leading transportation companies, operating in 13 countries and helping millions of passengers travel safely and reliably every day. In Canada, our team of nearly 2,000 employees operates transit systems, intercity motorcoaches, airport shuttles, paratransit services, and rail networks that connect communities across the country.

At Keolis, we believe great service starts with great people. That's why we're committed to creating a supportive workplace where employees are valued, respected, and given opportunities to learn and grow. Whether you're assisting customers in our Kamloops office or supporting the travel experience behind the scenes, your work helps keep people connected and moving every day.

This position currently averages between 10-12 hours per week, with opportunities for additional hours in the near future, as our operations continue to grow.

Service and office hours are scheduled between 7:00 AM and 5:00 PM. Successful candidates must have weekday daytime availability, and be flexible to work weekends, holidays, and split shifts as required.

Ebus BC operates 365 days per year, including weekends and statutory holidays. Occasional overtime may be required and depend on schedule or operational needs.

Welcome and assist customers in person, over the phone, and online while delivering a professional customer experience.

Book, modify, and cancel reservations accurately.

Process payments, refunds, exchanges, and other customer transactions.

Assist customers with online bookings, account access, and website navigation.

Provide information regarding schedules, routes, fares, travel policies, delays, and service updates.

Contact passengers regarding schedule changes, cancellations, delays, and other travel-related information.

Assist passengers with check-in, boarding, luggage handling, and travel inquiries.

Monitor boarding activities and verify passenger manifests.

Maintain a clean, organized, and professional ticket office environment.

Complete administrative, operational, and reporting tasks accurately and on time.

Respond calmly and professionally to customer concerns and unexpected situations.

Exceptional customer service skills and a customer-first attitude.

Strong communication skills and the ability to interact professionally with customers and coworkers.

Strong problem-solving and decision-making abilities.

Ability to thrive in a fast-paced environment with changing priorities.

High attention to detail and accuracy.

Strong organizational and time-management skills.

Comfortable using computers, booking systems, point-of-sale systems, and Microsoft Office applications.

Previous customer service experience in transportation, hospitality, tourism, retail, or similar customer-facing environments is considered an asset.

Previous experience handling cash, processing transactions, or working with reservation systems is considered an asset.

First Aid certification is considered an asset.

Successful completion of a Criminal Background Check is required as a condition of employment.

Flexibility to remain on-site beyond your scheduled shift when required.

Hourly wage: $18.25

Approximately 10-12 hours per week to start, with opportunities for additional hours in the future

Discounted and standby travel on our luxury motorcoach network

Employee Assistance Program (EAP)

Stable, established organization with a strong reputation for safety and customer service

Additional company-sponsored wellness and employee support programs

Ready to Apply? Bring your customer-first mindset, positive attitude, and passion for helping people, and help us make every journey a great one with Ebus BC.