Outlet Manager
Role Overview
Leads overall operations of B-Heaven Rooftop Lounge & Bar.
Accountable for guest experience, revenue and profitability, service standards, and team performance.
Key Skills for This Role
Full Job Posting
Role summary
Leads overall operations of B-Heaven Rooftop Lounge & Bar.
Accountable for guest experience, revenue and profitability, service standards, and team performance.
Operations and guest experience
- Oversee daily operations and efficient service during all operating hours.
- Maintain hotel and brand standards, guest flow, seating, reservations, cleanliness, ambiance, and presentation.
- Serve guests, greet VIPs, handle special requests, resolve complaints, and monitor online reviews to improve feedback.
Team and financial management
- Lead, motivate, train, and develop the team; conduct daily briefings and training.
- Manage schedules, attendance, performance, disciplinary procedures, grooming, and service standards.
- Drive revenue and profitability; monitor sales, prepare reports, control costs and inventory, and ensure accurate cash and POS procedures.
Compliance and business development
- Ensure HACCP, hygiene, health, and safety compliance; conduct inspections and maintain documentation.
- Work with Sales and Marketing on promotions and events; develop concepts and entertainment programs.
- Build relationships with corporate clients, influencers, and repeat guests to improve visibility and competitiveness.
Qualifications and experience
- Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field.
- Minimum 4–6 years of food and beverage experience, including at least 2 years in a managerial position.
- Required experience: 2 years in a hotel, 3 years handling a restaurant or outlet, and 1 year in leadership.
- Experience in upscale restaurants, rooftop venues, lounges, bars, or luxury hotels is preferred.
Knowledge and skills
- Strong knowledge of restaurant and bar operations, POS systems, and restaurant management software.
- Leadership, people management, guest relationships, revenue generation, cost control, strategic planning, problem solving, communication, and conflict resolution.
- English proficiency is required; additional languages are an advantage.
Work location
- Work location is in person in Dubai.
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