Oracle Fusion Roles- HCM Techno-Functional & Payroll Techno-Functional

· Provide L2/L3 support for integrations built on Oracle Integration Cloud (OIC).

· Monitor, troubleshoot, and resolve integration failures within defined SLAs.

· Perform root cause analysis (RCA) for recurring integration issues.

· Handle incidents, service requests, and change requests related to integrations.

· Support inbound and outbound integrations related to:

· Core HR

· Payroll

· Absence, Benefits, Learning, Recruitment (as applicable)

· Support common HCM/Payroll integrations such as:

· Employee master data

· Payroll inputs and outputs

· Costing and GL integrations

· Third-party payroll/bank/WPS integrations

· Troubleshoot issues related to:

· HCM Extracts o HDL / HSDL based feeds

· Payroll flows and ESS jobs OIC Development & Enhancements

· Develop and support:

· Scheduled Integrations

· Basic and Scheduled Lookups

· Modify existing integrations to support minor enhancements, regulatory or business changes.

· Manage integration versions, reusability, and error handling frameworks.

· Analyze and debug issues using:

· OIC activity stream

· Tracking IDs

· Fault policies and integrations insight (if used)

· Handle data transformations using OIC mapper (XSLT).

· Support REST/SOAP web service integrations with Fusion and external systems.

· Work with middleware, HCM, Payroll, and Finance teams for issue resolution.

· Support deployments across DEV / TEST / UAT / PROD environments.

· Assist during Oracle quarterly updates, regression testing, and validation of integrations.

· Coordinate with Oracle Support for SRs related to OIC or Fusion failures.

· Integration design documents

· Support runbooks o Error handling and restart procedures

Communicate with HR, Payroll, Finance, and IT stakeholders on integration health and issues

------------------------------------------------------------------------------------------------------------

· Provide L2/L3 support for Oracle Fusion Payroll – UAE Legislation.

· Support end-to-end payroll processing including:

· Payroll run

· pre-payments

· Costing o Payments

· Payroll reversals and adjustments

· Resolve payroll discrepancies, retro pay issues, and balance mismatches.

· Support month-end and year-end payroll cycles ensuring accuracy and timeliness.

· Ensure compliance with UAE labor laws and payroll regulations.

· Handle payroll incidents, queries, and service requests within agreed SLAs.

UAE Payroll Functional Expertise

Configure and support:

· Payroll elements (basic, allowances, deductions)

· Salary structures and formulas

· Retroactive pay o End of Service Benefits (EOSB / Gratuity)

· Leave encashment

· Unpaid leave deductions

· Support WPS (Wage Protection System) file generation and validation.

· Handle Final Settlement (F&F) calculations including EOSB, leave balance, and pending payments. · Manage payroll for multiple employee categories (monthly, daily, etc.).

Support payroll-related data loads and corrections using:

· Payroll batch loaders

Troubleshoot payroll integrations with:

· Banks (WPS files) o Finance / GL (costing integration)

· Third-party systems

· Analyze and resolve errors in:

· ESS jobs

· Payroll flow logs o Extract and interface failures

· Coordinate with technical/integration teams (OIC/BI/Finance) as needed.

· Support payroll reports using:

· OTBI o BI Publisher

· Payroll balance reports

Perform data reconciliation between:

· Payroll

· Core HR

· Support statutory and management payroll reporting.

· Perform impact analysis and implement minor payroll enhancements.

Support configuration changes due to:

· Business policy updates

· Regulatory changes

· Assist with Oracle quarterly patch testing (payroll regression testing).

Prepare and maintain:

· Payroll SOPs

· Run books

Issue resolution documentation

Communicate effectively with:

· HR Operations

· Payroll teams

· Finance teams

· IT and Oracle Support