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Operations Support Engineer

LanceSoft Middle East
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered Today
Windows Server administrationActive DirectoryGroup Policy Objects (GPO)DNSTCP/IP and IPv4 addressingSubnetting, routing and switching

Full Job Posting

Job Summary

Seeking an Operations Support Engineer to ensure smooth, secure, and continuous operation of IT systems in a business-critical live operational environment.

Provides Level 1 and Level 2 technical support across Windows servers, workstations, hardware, applications, and basic network infrastructure.

Responsible for troubleshooting system issues, monitoring logs, preventive maintenance, supporting deployments and patching, and coordinating with vendors and internal teams.

Infrastructure Implementation and Deployment

  • Support end-to-end implementation and deployment of airport eGate infrastructure across multiple cities and airport locations.
  • Install, configure, and commission physical servers, workstations, network equipment, and associated eGate infrastructure.
  • Coordinate hardware installation, operating system deployment, network configuration, application prerequisites, and infrastructure integration.
  • Perform infrastructure validation, connectivity checks, system testing, and operational readiness assessments before handover.

Windows Server and Group Policy Administration

  • Install, configure, and maintain Windows Server and Windows Client operating systems in accordance with approved infrastructure standards.
  • Perform server and workstation configuration, domain joining, user administration, service management, and routine system maintenance.
  • Configure and troubleshoot Active Directory and Group Policy Objects (GPOs).
  • Understand how Group Policy centrally enforces security settings, password policies, access restrictions, and workstation configurations.

Network, DNS, Firewall and VPN Administration

  • Working knowledge of TCP/IP, IPv4 addressing, subnetting, routing, switching, VLANs, gateways, and network connectivity troubleshooting.
  • Understand IPv4 address classes and private, public, loopback, and link-local addressing, including APIPA.
  • Configure and troubleshoot DNS resolution, DNS records, DNS caching, static and dynamic DNS configurations, and name-resolution failures.
  • Understand DNS filtering/blocking mechanisms and support approved DNS-based access-control and security policies.
  • Configure, monitor, and troubleshoot site-to-site VPNs and remote-access/client VPN connectivity.

VMware Virtualization and Server Infrastructure

  • Practical knowledge of VMware virtualization technologies, including VMware ESXi and vSphere environments.
  • Understand the differences between Type 1 and Type 2 hypervisors and the operational use cases for each.

Hardware Installation and Troubleshooting

  • Perform hands-on installation, configuration, and troubleshooting of physical servers, PCs, workstations, and infrastructure components.
  • Understand server hardware components, including motherboards, CPUs, RAM, storage devices, RAID controllers, power supplies, and network interface cards.
  • Support server rack installation, equipment mounting, cable management, power connectivity, and hardware commissioning as required.

Candidate Selection Criteria

  • Windows Server administration and Group Policy.
  • DNS, IP addressing, switching, routing, VPN, and FortiGate firewall fundamentals.
  • VMware ESXi installation and basic virtualization administration.
  • Physical server and network infrastructure installation.

Location and Duration

  • Location: Riyadh, Saudi Arabia.
  • Duration: Permanent.

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