{bc}

Operations Specialist Grocery

DeliverooDubai, UAE1 months agoMid-Senior
Mid-Seniorfulltime

Skills

Process ImprovementSupply Chain ManagementLogistics

About This Role

Operations Specialist

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.

Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide.

From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward.

If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an

Operations Specialist

to join our

Dubai

team.

In this leadership role, you’ll act as the operational lead for a cluster of grocery and retail sites, driving performance and managing a team of field associates to deliver exceptional results across the UAE.

Get to know our Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the

Grocery Field Operations

team.

Building on our core operational foundations, you will focus on managing multiple sites through a team of Senior Operations Associates, ensuring excellence in every order we fulfil.

Here’s What Your Day-to-day Might Look Like

  • Cluster & Team Leadership: Oversee multiple grocery sites, mentoring a team of associates and senior associates. You’ll conduct performance reviews and build team capability through structured field coaching.
  • Performance Optimisation: Analyse key KPIs like B10s (picking time), picking accuracy, and rejection rates. You'll identify performance gaps and implement data-driven action plans to bring sites back on track.
  • Operational Audits: Conduct regular store walkthroughs to ensure strict adherence to our Standard Operating Procedures (SOPs) and quality standards.
  • Stakeholder Management: Act as the primary point of contact for partner management teams, collaborating cross-functionally with Supply Chain and Central Ops to resolve escalations.
  • Strategic Reporting: Consolidate cluster-level insights for Weekly and Monthly Business Reviews (WBR/MBR), presenting performance data and strategic recommendations to Regional Managers.

What You’ll Need to Thrive

  • Multi-Site Leadership: Significant experience (3–4 years) in grocery, retail, or last-mile operations, with a proven track record of managing teams and multiple locations.
  • Analytical Rigour: Strong understanding of grocery metrics (B10s, IUNS, rejections) and the ability to interpret complex dashboards to drive operational changes.
  • Stakeholder Influence: Excellent communication skills with the ability to manage relationships with both on-ground store staff and senior central leadership.
  • Technical Proficiency: Proficient in using mobile/tablet applications and operational reporting tools to track live performance.
  • Mobility: A valid UAE driving licence and access to your own transport are essential for this field-based leadership role.
  • Nice to Have
  • Experience in scaling new store launches or "dark store" operations in the Middle East.
  • Project management experience in a high-growth tech or e-commerce environment.

Why Join Us?

At Deliveroo, You’ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That’s Constantly Evolving.

We’re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better.

Working Here You Can Expect To

Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.

Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.

Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt.

Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.

We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.

We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Your resume, rewritten for this exact role.

Sign up free — Base Career tailors your CV to this job description in 60 seconds.

01 / 05

Resume Tailored to This Job

Resume Tailored to This Job

Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.

Get My Free Resume

Free · No card · 60 seconds

02 / 05

Cover Letter for This Role, Done

Cover Letter for This Role, Done

Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.

Get My Cover Letter

Free · No card · 60 seconds

03 / 05

See How Well You Fit This Role

See How Well You Fit This Role

AI match score with clear reasons — know your fit before investing time in the application.

Check My Fit Score

Free · No card · 60 seconds

04 / 05

Apply in One Click

Apply in One Click

Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.

Start Applying Faster

Free · No card · 60 seconds

05 / 05

Track It. Follow Up at the Right Time.

Track It. Follow Up at the Right Time.

Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.

Track My Applications

Free · No card · 60 seconds

Similar Jobs

Benefit Operations Specialist - EMEA (Fixed Term Contract)

TikTok · Dubai

Entryfulltime

Responsibilities About the team The Benefit's HR operations team aims to continuously build and deliver a seamless and positive employee experience. We strive to develop efficient and simple processes, systems and polici

Skills

Process ImprovementSupply Chain ManagementLogistics

Senior HR Operations Specialist

Jaheziya · Abu Dhabi

Mid-Seniorfulltime

We are seeking a dynamic and hands-on Senior HR to support business operations through effective people management, employee relations, HR operations, and organizational support. The role requires a commercially aware HR

Skills

Process ImprovementSupply Chain ManagementLogistics

Bakery Operations Specialist - B2B Segment

Mira Construction · Dubai

Senior

Key Responsibilities: Develop and manage relationships with B2B clients in the HORECA sector. Promote and sell bakery products to hotels, restaurants, caf s, and corporate accou...

Skills

Process ImprovementSupply Chain ManagementLogistics

Institutional Operations Specialist

Gate ·

USD ,/monthEntry

Institutional Operations Specialist (Superlink) Department: Institutional Business About Gate: Founded in 2013, Gate is a leading global cryptocurrency exchange, serving 50M+ users with a full suite of digital asset trad

Skills

Process ImprovementSupply Chain ManagementLogistics

Bakery Operations Specialist - B2B Segment

M I R A L.L.C · Dubai

Mid-Seniorfulltime

We are seeking a motivated Bakery B2B Sales Specialist to grow sales of our bakery products within the hospitality and food service sector, including hotels, restaurants, cafés, and catering companies. Key Responsibiliti

Skills

Process ImprovementSupply Chain ManagementLogistics

Bakery Operations Specialist - B2B Segment

MIRA Construction · Dubai

fulltime

We are seeking a motivated Bakery B2B Sales Specialist to grow sales of our bakery products within the hospitality and food service sector, including hotels, restaurants, cafés, and catering companies. Key Responsibiliti

Skills

Process ImprovementSupply Chain ManagementLogistics

IT Security Operations Specialist

TalentHive · Dubai

AED 20,000 - 25,000/monthMid-Seniorfulltime

IT SecOps Specialist Dubai, UAE AED 20,000 – 25,000 per month (depending on experience) + Single Status Benefits We are currently supporting a leading organisation in Dubai with the search for an experienced IT SecOps Sp

Skills

Process ImprovementSupply Chain ManagementLogistics

AI Operations Specialist

Social Tellers · Internet City

AED 1,500/monthparttime, fulltime, contract

Social Tellers is looking for an AI Operations Specialist to help build smarter internal systems using AI tools, automations and modern workflows. This role combines operations, AI tools, marketing workflows, and creativ

Skills

Process ImprovementSupply Chain ManagementLogistics

Benefit Operations Specialist - EMEA (Fixed Term Contract)

TikTok · Dubai

contract

HR Benefit Operations Specialist - EMEA (Fixed Term Contract) Location : Dubai Employment Type : Regular Job Code : A153715 Responsibilities About the team The Benefit's HR operations team aims to continuously build and

Skills

Process ImprovementSupply Chain ManagementLogistics

2.2K+

Cover Letters & Follow-ups

1.8K+

Resumes Tailored

190.5K+

Jobs Tracked

Trusted by professionals at

PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
AI Job Platform

Stop applying blindly. Start getting hired.

Base Career automates the hardest parts of job searching — apply smarter, not harder.

AI Resume in 60s

Your resume rewritten for this exact role using the job description as the brief.

ATS-Optimized

Get past automated screening filters with the right keywords matched to each job.

Application Tracker

Track every job, follow-up, and interview in one visual kanban board.

Free plan · No credit card required