Operations Specialist
Role Overview
Coordinate operational readiness, support field locations, and implement operational processes, systems, and business initiatives.
Act as the primary liaison between field operations and corporate support teams.
Support business transformation, operational documentation, CRM administration, and Cardlock system operations.
Key Skills for This Role
Full Job Posting
Position Summary
Coordinate operational readiness, support field locations, and implement operational processes, systems, and business initiatives.
Act as the primary liaison between field operations and corporate support teams.
Support business transformation, operational documentation, CRM administration, and Cardlock system operations.
Responsibilities
- Coordinate readiness for new programs, products, systems, and business initiatives.
- Create readiness checklists, implementation plans, communications, training resources, and documentation.
- Coordinate cross-functional projects and communicate operational changes to field teams.
- Track milestones, risks, action items, readiness metrics, and project status.
- Administer CRM updates, access, issue resolution, user support, data quality, and compliance.
- Support Cardlock process improvements, system updates, vendor coordination, and operational documentation.
- Prepare reports and dashboards, identify trends, and recommend process improvements.
- Participate in Lean, continuous improvement, and operational excellence initiatives.
Qualifications
- Bachelor’s degree in business, commerce, project management, operations management, or a related discipline, or equivalent education and experience.
- 5-8 years of progressive experience in project management, project coordination, implementation, business operations, or business analysis.
- Strong organizational, planning, data accuracy, reporting, prioritization, and stakeholder coordination capabilities.
- Advanced proficiency in CRM systems, ERP platforms, and Power BI.
- Proficiency with Microsoft 365 and Microsoft Project or another project management platform.
- Strong written and verbal communication skills.
Preferred Credentials
- Project Management Professional designation is preferred.
- Change management experience or certification is considered an asset.
Employment
- The position is full-time.
About UFA
UFA is a member-owned agricultural co-operative supporting members, industries, and communities across Western Canada.
The organization describes a collaborative culture with safety, mentorship, training, educational support, and career development.
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