Operations Manager - Multi Unit Restaurants

Job Description – Operations Manager (Multi-Unit Restaurants)

Key Responsibilities

• Oversee the daily operations of multiple restaurant outlets to ensure smooth and efficient business performance.
• Conduct regular site visits to all assigned venues to monitor operations, food quality, service standards, cleanliness, and compliance.
• Prepare, manage, and monitor the weekly and monthly LEEK planner to ensure efficient manpower allocation across all locations.
• Plan and optimize manpower deployment based on business requirements, sales forecasts, and operational needs.
• Coordinate staff transfers between outlets to maintain adequate staffing levels and minimize operational disruptions.
• Monitor labor costs, productivity, and scheduling to achieve budgeted targets.
• Ensure all outlets comply with company policies, SOPs, hygiene standards, and UAE health and safety regulations.
• Work closely with Restaurant Managers to achieve sales, profitability, and operational KPIs.
• Analyze daily, weekly, and monthly sales reports and identify opportunities to improve revenue and reduce costs.
• Develop action plans to improve operational efficiency and guest satisfaction.
• Conduct regular operational audits and ensure corrective actions are implemented promptly.
• Support recruitment by identifying manpower requirements and coordinating hiring requests with HR.
• Assist in onboarding, training, coaching, and developing restaurant management teams.
• Monitor employee performance and provide guidance, coaching, and corrective action where necessary.
• Handle operational escalations, guest complaints, and service recovery to maintain high customer satisfaction.
• Ensure inventory controls, stock management, and ordering processes are effectively managed to minimize waste and shortages.
• Coordinate with procurement, maintenance, finance, HR, and other support departments to ensure uninterrupted operations.
• Monitor preventive maintenance requirements and ensure restaurant equipment and facilities remain operational.
• Lead new restaurant openings, operational transitions, and improvement projects as assigned.
• Review and approve operational reports, incident reports, and corrective action plans.
• Drive continuous improvement initiatives to enhance operational efficiency and profitability.
• Ensure compliance with UAE labor laws, municipality regulations, food safety standards, and licensing requirements.
• Prepare regular operational performance reports and present findings and recommendations to senior management.
• Perform any other operational duties assigned by senior management.

Key Performance Indicators (Kpis)

• Sales growth and outlet profitability
• Labor cost management
• Food cost and waste control
• Guest satisfaction scores
• Manpower utilization and productivity
• Compliance audit scores
• Staff retention and engagement
• Operational SOP compliance
• Speed of issue resolution
• Successful execution of operational projects

Skills & Competencies

• Strong leadership and people management skills
• Excellent operational planning and organizational abilities
• Multi-unit restaurant management experience
• Manpower planning and workforce optimization
• Financial and commercial acumen
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Conflict resolution and decision-making abilities
• Time management and prioritization skills
• Proficiency in Microsoft Office, particularly Excel, and restaurant management/POS systems
• Pay: From AED1.00 per hour

Application Question(S)

• How many years of total experience do you have in UAE?
• How many years of Hospitality experience do you have in UAE?