Operations Manager – Medical / Aesthetic Clinic

Overview

Key Responsibilitiesclinic Operations

• Manage the day-to-day operations of the clinic.
• Ensure smooth patient flow and efficient appointment scheduling.
• Monitor clinic performance and implement improvements where necessary.
• Develop and maintain operational policies and procedures.
• Ensure all departments work efficiently and collaboratively.

Staff Management

• Supervise reception, nursing, therapists, and administrative teams.
• Manage staff schedules, attendance, and performance.
• Conduct staff meetings and provide ongoing coaching and support.
• Assist in recruitment, onboarding, and training of new employees.
• Address employee concerns and implement disciplinary procedures when required.

Patient Experience

• Ensure the highest standards of customer service and patient satisfaction.
• Resolve patient complaints and service-related issues professionally.
• Monitor patient feedback and implement service improvements.

Regulatory Compliance

• Ensure compliance with DHA regulations and clinic licensing requirements.
• Maintain clinic policies in accordance with healthcare regulations.
• Coordinate audits, inspections, and regulatory documentation.
• Ensure proper record-keeping and adherence to health and safety standards.

Financial & Commercial Management

• Monitor clinic revenue, expenses, and operational budgets.
• Track KPIs, productivity, and business performance.
• Identify opportunities to increase revenue and improve profitability.
• Oversee billing processes, cash handling, and financial controls.

Inventory & Procurement

• Manage stock levels of medical supplies, consumables, and retail products.
• Coordinate purchasing and supplier relationships.
• Ensure stock audits are conducted regularly and accurately.

Marketing & Business Development

• Support marketing initiatives and promotional campaigns.
• Assist in developing strategies to attract and retain patients.
• Monitor competitor activities and market trends.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, or related field.
• Minimum 3–5 years of operations management experience, preferably in a medical, aesthetic, or healthcare setting.
• Strong leadership and team management skills.
• Knowledge of DHA regulations and healthcare compliance requirements.
• Excellent communication and problem-solving abilities.
• Strong organizational and financial management skills.
• Proficiency in clinic management software and Microsoft Office.

Benefits

• Competitive salary package.
• Performance-based incentives.
• Career growth opportunities.
• Professional and dynamic work environment.
• Experience in aesthetic, dermatology, cosmetic, or medical clinics will be highly preferred.
• Pay: AED12,000.00 - AED20,000.00 per month

Experience

• Operations management: 2 years (Required)

Language

• English (Required)