Patient Concierge
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Key skills for this role
About the Role
The Patient Concierge is responsible for delivering an exceptional patient experience from the moment a patient enters the clinic until they complete their treatment journey.
Key Skills for This Role
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Overview
The Patient Concierge is responsible for delivering an exceptional patient experience from the moment a patient enters the clinic until they complete their treatment journey.
Acting as the face of the clinic, the Patient Concierge provides a warm welcome, guides patients through their visit, coordinates with the reception, medical, and therapy teams, and ensures every patient receives personalized attention and five-star hospitality.
Key Responsibilitiespatient Experience & Hospitality
- Welcome all patients and visitors upon arrival with a professional and friendly approach.
- Create a luxury, five-star hospitality experience for all patients.
- Escort patients through the clinic and ensure they are comfortable throughout their visit.
- Offer refreshments and assist with any special requests where appropriate.
- Ensure waiting areas are maintained to the highest standards of cleanliness and presentation.
Patient Journey Management
- Act as the primary point of contact for patients during their clinic visit.
- Monitor patient flow and ensure smooth movement between consultation rooms, treatment rooms, and reception.
- Coordinate with doctors, therapists, nurses, and reception staff to minimize waiting times.
- Keep patients informed of any delays and provide updates in a professional manner.
- Ensure all patients understand the next steps in their treatment journey.
Coordination With Front Desk & Clinical Teams
- Work closely with the reception team to manage patient arrivals and appointments.
- Coordinate with medical and therapy teams regarding patient readiness and scheduling.
- Assist in managing VIP patients and ensure their experience exceeds expectations.
- Support the front desk during peak hours when required.
Patient Retention & Relationship Management
- Build strong relationships with patients and ensure high levels of satisfaction.
- Conduct follow-up calls or messages to check on patient satisfaction after treatments.
- Gather patient feedback and report concerns or improvement opportunities to management.
- Encourage patient loyalty through exceptional service and personalized care.
Clinic Operations Support
- Ensure patient records, forms, and documentation are directed to the appropriate departments when required.
- Assist with special events, promotions, and VIP visits.
- Maintain a professional appearance and uphold the clinic's brand image at all times.
- Support management with patient experience initiatives and service improvements.
- Pay: AED4,000.00 - AED6,000.00 per month
Experience
- Patient Concierge: 2 years (Preferred)
Language
- English (Required)
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