Operations Manager (Hospitality Manpower Operations)
Key Skills for This Role
Full Job Posting
Requirements & Qualifications
- Proven experience specifically in hospitality manpower operations and outsourcing, particularly supplying personnel to five-star hotels, restaurants, banqueting operations, and hospitality events.
- Strong relationships and experience dealing with hotel HR departments, F&B management, and operational teams.
- Extensive experience in recruiting, sourcing, managing, and deploying casual staff, freelancers, and permanent hospitality personnel.
- Ability to manage large manpower pools, last-minute staffing requests, substitutions, and emergency deployments.
- Experience preparing manpower schedules, duty rosters, attendance records, timesheets, and monthly deployment reports.
- Strong knowledge of hospitality service standards, employee grooming, training, and quality control.
- Experience supervising site coordinators, team leaders, and outsourced employees across multiple client locations.
- Ability to manage client requirements, manpower forecasting, employee productivity, and service delivery standards.
- Good knowledge of ERP systems, computerized attendance management, Excel, and operational reporting.
- Experience controlling operational costs, overtime, transportation, accommodation coordination, and manpower utilization.
- Knowledge of Qatar labor regulations and hospitality staffing practices is highly preferred.
- Strong leadership, recruitment, negotiation, and client relationship management skills.
Work Location
- Work Location: In person.
Responsibilities
- Manage large manpower pools and respond to last-minute staffing requests, substitutions, and emergency deployments
- Prepare manpower schedules, duty rosters, attendance records, timesheets, and monthly deployment reports
- Supervise site coordinators, team leaders, and outsourced employees across multiple client locations
- Manage client requirements, manpower forecasting, employee productivity, and service delivery standards
- Control operational costs, overtime, transportation, accommodation coordination, and manpower utilization
- Recruit, source, manage, and deploy casual staff, freelancers, and permanent hospitality personnel
- Maintain relationships with hotel HR departments, F&B management, and operational teams
- Ensure hospitality service standards, employee grooming, training, and quality control
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