Operations Manager - Facade Cleaning

Job Purpose

Key Responsibilities

• Plan, organize, and manage façade cleaning operations for commercial and high-rise buildings such as airports, malls, hotels and corporate towers.
• Develop façade cleaning schedules based on building type, accessibility, environmental conditions and client requirements.
• Ensure timely and high-quality execution of façade cleaning and maintenance services.
• Monitor operational performance and implement continuous improvements to enhance service delivery and efficiency.
• Ensure proper usage and maintenance of façade access equipment including BMUs, cradles, rope access systems, scaffolding and pressure washing equipment.
• Develop and implement Planned Preventive Maintenance (PPM) programs for façade cleaning and maintenance activities.
• Monitor completion of PPM tasks and ensure all services are delivered as per the agreed maintenance schedules.
• Conduct periodic inspections of building façades to identify maintenance requirements and recommend corrective actions.
• Lead and supervise façade cleaning teams including rope access technicians and supervisors.
• Maintain strong client relationships, ensure compliance with SLAs and address operational concerns promptly.
• Ensure strict compliance with HSE regulations and work-at-height safety standards.
• Conduct regular risk assessments, safety audits, and toolbox talks for operational teams.
• Ensure technicians follow proper PPE requirements, permit-to-work procedures, and emergency response protocols.
• Investigate incidents and implement corrective and preventive actions.
• Promote a strong safety culture across façade cleaning operations.
• Monitor operational performance, manage budgets and resources, and prepare reports related to operations, safety, and service delivery.

Qualifications & Experience

• Minimum 5 years of progressive experience managing façade cleaning and maintenance operations in commercial or high-rise buildings such as airports, malls, hotels, or large commercial complexes.
• Bachelor’s Degree in Civil Engineering, Mechanical Engineering or a related discipline.
• Proven experience in managing rope access teams, cradle systems, and high-rise façade cleaning operations.
• Experience in implementing PPM programs and using CAFM systems for facilities management operations.

Certifications & Licenses

• NEBOSH
• IOSH

• IRATA Rope Access Certification (Level 3)

• Working at Height / Fall Protection Certification