Operations Manager
Role Overview
Responsible for assisting with hotel operations across departments that may include front office, business center, recreation or health club, housekeeping, food and beverage or culinary, and engineering or maintenance.
Manages staff, supports guest and employee satisfaction, and contributes to department financial performance and property goals.
Key Skills for This Role
Full Job Posting
Role summary
Responsible for assisting with hotel operations across departments that may include front office, business center, recreation or health club, housekeeping, food and beverage or culinary, and engineering or maintenance.
Manages staff, supports guest and employee satisfaction, and contributes to department financial performance and property goals.
Education and experience
- Either a high school diploma or GED and 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
- Alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of relevant experience.
Leading and managing hotel operations
- Translate goals for guest tracking and productivity to the team and ensure the team can meet expectations.
- Foster motivation, empowerment, teamwork, continuous improvement, and service-minded work.
- Review guest and employee satisfaction results and develop plans to address needs and build on strengths.
- Communicate goals and results, meet individually with staff semiannually, and address employee concerns.
- Assist with staff scheduling based on guest demand and occupied-room goals; perform hourly job functions as needed.
Guest experience and property performance
- Remain available and approachable to guests; respond proactively to concerns and customer-service requests.
- Ensure team members meet or exceed hospitality requirements and provide professional, courteous service.
- Publish guest satisfaction feedback in a timely manner.
- Review financial statements, sales and activity reports, and performance data to assess productivity and goals and identify cost reduction or program improvement opportunities.
- Assist with annual quality audits and ensure a viable key-control program.
Hiring and onboarding
- Interview candidates and assist in hiring decisions, considering recommendations from team supervisors.
- Ensure new team-member orientations are thorough and completed on time.
About the employer
The posting describes Autograph Collection as a portfolio of distinctive independent hotels within Marriott International.
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