Operations Manager
Role Overview
Assist with successful execution of hotel operations and manage staff across departments that may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.
Work to improve guest and employee satisfaction, maximize department financial performance, follow standards and procedures, and support property goals.
Key Skills for This Role
Full Job Posting
Role summary
Assist with successful execution of hotel operations and manage staff across departments that may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.
Work to improve guest and employee satisfaction, maximize department financial performance, follow standards and procedures, and support property goals.
Education and experience
- High school diploma or GED and 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
- Alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of relevant experience.
Leading operations
- Translate goals to the team, including guest tracking and productivity expectations.
- Foster motivation, empowerment, teamwork, continuous improvement, and service-mindedness.
- Review guest and employee satisfaction results and develop plans to address needs and build on strengths.
- Ensure the team has the capabilities to meet expectations and lead by example.
- Help employees understand and exceed guests’ changing needs and expectations.
Managing property operations
- Follow property-specific service recovery plans and publish guest satisfaction results in a timely manner.
- Address employee concerns proactively and maintain professionalism and courtesy.
- Communicate goals and results to employees and meet with staff individually semiannually.
- Assist with scheduling against guest and occupied-room goals, and perform hourly job functions as needed.
Guest experience and profitability
- Be available and approachable to guests, address concerns proactively, respond to service requests promptly, and ensure hospitality requirements are met.
- Assist with the annual quality audit and ensure a viable key control program.
- Review financial statements, sales and activity reports, and performance data to measure productivity and goal achievement and identify cost reduction or improvement opportunities.
Human resources activities
- Interview candidates and assist with hiring decisions, including receiving recommendations from team supervisors.
- Ensure new team member orientations are thorough and completed promptly.
Schedule and position
- Full-time, management position.
Location
- The posting lists Al Shahaniya, Doha, Qatar and indicates the role is not remote.
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