Operations Director

Job Description

Our Purpose And Beliefs

We PLAY BIG

We Are FANATICAL ABOUT PERFORMANCE

Our Vision For Diversity, Inclusion And Belonging

About The Job

Strategic Leadership & Engineering Governance

• Define and implement the global PMO strategy, ensuring alignment with Kent’s business objectives and project delivery priorities.
• Build strong connections with all operating regions to ensure projects are consistently and effectively supported throughout the project lifecycle.
• Establish and maintain a global PMO network that promotes best practice, knowledge sharing, and continuous improvement across regions and business lines.
• Drive standardisation of PMO processes, methodologies, governance, and delivery tools to support a consistent and high performing project environment.
• Ensure PMO governance is embedded within the Kent Integrated Management System and aligned with wider business and delivery requirements.

Project Assurance & Risk Management

• Lead PMO involvement in Kent’s Project Delivery Assurance and startup review processes, ensuring projects are set up for success and supported with the right controls from the outset.
• Establish structured review and assurance approaches for high risk and complex projects, including clear hold points and escalation mechanisms where required.
• Ensure effective oversight of project governance, delivery readiness, risk visibility, and compliance with Kent standards and client expectations.

Innovation & Digital Transformation

• Work closely with Digital and Centre of Excellence teams to identify, develop, and deploy innovative solutions that strengthen project delivery performance.
• Champion the adoption of AI, automation, and digital tools to improve project controls, assurance, reporting, and overall delivery efficiency.
• Promote practical digitisation across the PMO, ensuring new technologies are embedded in a way that supports delivery teams and creates measurable value.
• Stay ahead of industry developments and emerging delivery models, helping position Kent as a leader in modern, data enabled project execution.

Operational Excellence & Regional Support

• Engage actively with regional and project leadership teams to ensure PMO initiatives are translated into practical support for live projects.
• Drive collaboration across PMO, operations, digital, and functional teams to improve project predictability, performance, and delivery outcomes.
• Implement lessons learned and continuous improvement mechanisms to strengthen project delivery capability across the business. People Development & Leadership
• Champion diversity, equity, and inclusion (DEI) initiatives within the engineering function, ensuring a collaborative and innovative working environment.
• In addition to the responsibilities listed herein, the employee may be required to perform other ad-hoc tasks as needed or directed by the supervisor or management.
• These tasks will be within the reasonable scope of the employees skills, capabilities, and role within the organization.
• The intent of this provision is to allow for flexibility and adaptability in meeting the dynamic needs of the organization, ensuring that operational requirements can be met efficiently.
• All such tasks will be assigned considering the employees current workload and with respect to their professional development.

Knowledge/ Qualification/ Training/ Certification

• Bachelor’s degree in Engineering, Master’s or higher preferred.
• PMP Certification or equivalent desirable.

Communication

• Excellent command of the English language in both oral and written communication and skills.

Petencies

• Proven leadership experience in a global PMO, project delivery, or operations function within the EPC or project services industry.
• Strong expertise in project governance, assurance, startup, and the standardisation of project delivery processes across multiple regions.
• Experience in driving digital transformation in project delivery, including the application of AI, automation, and digital tools.
• Strong understanding of operational excellence, risk management, and the support structures required for successful delivery of complex projects.
• Excellent stakeholder engagement skills, with the ability to connect across regions, influence senior leaders, and drive change across the organisation.

Skills And Experience

• Proven track record of successfully delivering large-scale projects, including EPC / EPCm.
• Strong leadership capabilities with a demonstrated ability to inspire and drive teams towards success.
• Experience in establishing and leading virtual engineering communities or teams.
• Proficient in various engineering tools, software, and project management methodologies.
• Exceptional interpersonal and communication skills with an ability to engage and influence at all levels of the organization.
• Ability to work seamlessly across functions, departments, and regions to ensure alignment and cohesion.
• Continuous Improvement Mindset: Always seeking ways to enhance processes, methodologies, and team capabilities.

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